Student Support Officer

3 days ago

Remote, India Hammond Full time

Are you passionate about helping students succeed and thrive in their educational journey? Do you possess excellent interpersonal skills and a deep commitment to providing exceptional support services? If so, we have a rewarding opportunity for you Hammond Institute is currently seeking a dedicated and compassionate Student Support Officer to join our dynamic team.

**About Us**:
We are a renowned educational institution committed to providing high-quality learning experiences and fostering an inclusive and supportive environment for students from diverse backgrounds. We offer a wide range of academic programs and support services designed to empower students to achieve their goals and maximize their potential.

**Position**:Student Support Officer

**Shift**:Monday to Saturday, 5:00am to 2:00pm IST

**Location**:Remote

**Role and Responsibilities**:
As a Student Support Officer, you will play a pivotal role in ensuring the well-being and success of our students. Your primary responsibilities will include:

- **Academic Guidance**: Provide personalized academic support to students, including course selection, study planning, and goal setting to enhance their academic performance.
- **Emotional Support**: Offer empathetic and confidential assistance to students facing personal or emotional challenges, referring them to appropriate resources when necessary.
- **Student Advocacy**: Serve as an advocate for students, ensuring their concerns and needs are effectively communicated to faculty and administration for prompt resolution.
- **Orientation and Onboarding**: Facilitate student orientation programs to familiarize new students with campus facilities, resources, and academic expectations.
- **Coordination of Support Services**: Collaborate with various departments to coordinate tutoring, mentoring, and other support services to meet the diverse needs of students.
- **Maintain Records**: Accurately document student interactions, progress, and other relevant information to track support provided and identify areas for improvement.

**Qualifications and Skills**:

- Bachelor's degree in Education, Counseling, Psychology, or a related field preferred.
- Proven experience in providing support services in an educational or similar setting.
- Strong interpersonal skills with the ability to build positive relationships with students, faculty, and staff.
- Excellent communication and active listening skills.
- Empathetic and compassionate approach towards students' challenges and concerns.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Organizational and time-management skills to effectively prioritize and manage multiple tasks.
- Familiarity with academic advising and student counseling techniques.
- Proficiency in using computer software and educational technology.

**Application Process**:
If you are excited about this opportunity to make a positive impact on students' lives, we invite you to apply. Please submit your updated resume, a cover letter outlining your motivation for applying.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Morning shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- What is your expected salary?
- Do you have experience calling to USA, UK or Australia?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer retention: 3 years (required)

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