Inspection Coordinator

Job ID:42824
Location:Mumbai: Solitaire Corporate Park
Position Category:Technical
Position Type:Employee Regular

**Who are LRQA?**

LRQA stands for dedication to clients, market firsts, and deep expertise in risk management. We’ve grown to become a leading global assurance provider, bringing together outstanding expertise in certification, customised assurance, cybersecurity, inspection and training.

While we’re proud of our heritage, it’s who we are today that really matters, because that’s what shapes who we and our clients can become tomorrow. By staying true to our shared values and combining decades of collective experience, we support our clients in building a safer and more sustainable future.

With a presence in 150 countries and a team of over 5,000 experts, we support more than 61,000 clients across diverse sectors.

**Role**

Worldwide Inspections (WWI) is a service offering towards LRQA Customers to perform activities related to obtaining assurance on various types of products, equipment etc. WWI Coordinator teams provide subcontracted inspector resources to deliver vendor & site inspections, Expediting Services, Vendor Capability Assessments Services etc. for clients around the globe.

This is a Techno-commercial Role focuses on providing end-to-end support for WWI INSPECTIONS from Enquiry / proposal to Execution in accordance with Client Expectations and LRQA Governance.

**Key Responsibilities**
- Maintain and update LRQA Inspection Services Contractor Management System (i.e., manage supplier CVs, qualifications, contracts, rates in LRQA IS Contractor Data Base, safety essentials, personal protective equipment, insurance documents, LRQA stamp distribution, inspector location map software, etc)
- Work under the supervision of Subcontractor Operations Manager / Team Leader on various global projects / transactional ad-hoc assignments.
- **Capacity Planning & Recruitment**
- Effective Planning and seamless Inspection Coordination. Monitor WWI Service request dashboard for allocated inspection requests / notifications for prompt support, liaise with LRQA Project Managers, Client facing colleagues, SMEs to understand the specific requirements, participate in project KOMs. Liaise with subcon agencies / independent inspectors for their availability as per inspection /service notification, obtain client's approval, arrange inspection / service on the required date, and issue inspection specific instructions to the subcon agencies / inspectors, update the internal / external clients. Delivers the assignment at optimum costs.
- Discuss with Region Sales / CFO, Client Operations teams for resource forecasting and promptly provide inputs to TL
- Identify, Interview and onboard new subcon resources to enhance LRQA Service Delivery Network.
- Support Resource Coordinators.
- Manage and Expand Subcontractor data base for the allocated region
- **Contract & Commercial Management**
- Negotiate with Subcons / Subcon Agencies for better costs; achieve / exceed cost savings targets
- Manage Subcon Contracts - ensure to meet legal and compliance requirements
- Monitoring expiry of supplier agreements and proactively initiate renewal process
- Ensure commercial terms are effectively managed, reflecting current market conditions, being fair and equitable to both the sub-contractors and LRQA.
- **Coordination & Availability of Resources**
- Support CFO teams during pre-sales phase with optimum resources and competitive budgets in timely manner to help them win contracts.
- Plan competent subcon resources according to client schedules, ensure inspection scope definition, latest relevant documents and deliverable expectations are seamlessly communicated to the subcon and physical attendance at required location
- Review Inspection reports for completeness, technical content, quality (relevance and detail), prior to distributions to the client.
- Support project progress meetings, participate in bid/no bid discussions
- **Performance Management**
- Monitor region Subcon / Agency performance
- Monitor the quality of deliverables; support WWI TQ TL as and when required.
- **Payment Process**
- Promptly administer Subcon Payment Process. Ensure the correctness of the invoices (Visits, Rates, OT etc) received from Subcontractor / agency within SLA
- Ensure subcon invoices are received and processed in timely manner as per SLA
- Support central SDS in improving their turn-around of the processes for subcontractor payment.
- **Closure & Exiting Resources**
- Ensure proper closure procedures for renewal or termination is followed
- feedback or evaluation form for non-performing/ non-conforming subcontractors, capture reasons from subcons who no longer want to work with LRQA
- Ensure upkeep and maintenance of procedures and documents as per LRQA requirements
- Participate in team meetings
- Works with Technical Lead & Client Experience Team to effectively investigate customer complaints in accordance with FHS investigation