Servicenow Architect

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

Responsibility Includes:

- Lead the ServiceNow solution architecture design and enhancement activities across Enterprise ServiceNow program of work, ensuring the technical integrity of any ServiceNow projects.
- Identify ServiceNow implementation best practices, value realization criteria and industry benchmark in alignment with business objectives and priorities.
- Participate in governance process and assist with evaluation of new requirements against ServiceNow platform architecture, platform capabilities, and best practices.
- Assures technical integrity of proposed solutions by ensuring that co-ordination, Organization’s governance and change control are applied to technical specifications and to the technical infrastructure. Advises on the impact of design options to related programs and on the process for assessing such impact.
- Defines, guides, and supports the execution of your technical governance processes
- Helps develop standards and practices for maintaining the ServiceNow architecture model
- Assists in developing standards and practices for maintaining the health of the ServiceNow platform
- Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption
- Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices
- Guides ServiceNow Platform design, including considerations for integration and performance
- Assesses architecture and solution designs to support your objectives, including alignment with ServiceNow implementation best practices
- Offers guidance on prototyping and accelerating time from design to deployment
- Provides technical guidance in platform development and platform-wide solutions

**Your Future at Kyndryl**

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all major platforms. One of the benefits of Kyndryl is that we work with customers in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Required Technical and Professional Experience**
- 8+ years of ServiceNow experience as architect with ServiceNow CTA certification.
- ServiceNow Architect should have excellent knowledge on Service Now Module: ITSM, ITOM, HR, App Engine, Portal. Core Services: Service Catalog, Service Level, CMDB / CSDM/Now Assist/Agentic AI.
- A proven track record of delivering complex technology projects on the ServiceNow platform on time and on budget as a Architect.
- Proficient in data model design including design of entity relationships, data flows and conceptual and logical data models, data dictionaries.
- Proficiency in data modelling/migration/integration, data privacy and security regulations, Common Service Data Model (CSDM), SQL stored procedures, indexing, performance analytics, designing dashboards and reports.
- Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages.
- Deep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.
- Strong understanding of the ServiceNow platform and its functionalities.
- In-depth knowledge of performance tuning in ServiceNow, ability to troubleshoot and identify bottlenecks, establish RCA for system performance issues, and experience in improving overall system performance.
- An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
- Project management and problem-solving expertise.
- Business acumen and ability to translate business needs into technical solutions.
- Adaptability and willingness to learn new technologies.

**Preferred Technical and Professional Experience**
- Completion of IT Service Management (ITSM) Professional Plus Suite
- Servicenow implementation Specialist - ITSM (CIS-ITS