Customer Care Executive

7 days ago


Bidhannagar Kolkata West Bengal, India The Tech clouds Full time

**Position**: Customer Care Executive - French Language Expert
**Experience**: 2 to 5 years
**Location**: Kolkata, India
**Notice Period**: Immediate to 15 days

**Key Responsibilities**:

- Provide accurate, timely, and effective solutions to customer concerns.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
- Log all interactions and maintain records in internal systems.
- Collaborate with internal teams to ensure high-quality service.
- Adhere to company policies, procedures, and service quality standards.

**Requirements**:

- Proficiency in French (minimum B2/C1 level) - both spoken and written.
- Good understanding of English.
- 2 to 5 years of prior experience in a similar customer service/support role.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced and target-driven environment.
- Familiarity with CRM tools is a plus.

**Benefits**:

- Collaborative and multicultural work environment.
- Opportunities for growth and career advancement.
- Ongoing training for language and technical skills development.

Pay: ₹25,000.00 - ₹50,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

**Education**:

- Bachelor's (required)

**Experience**:

- French Language: 2 years (required)
- Customer support: 3 years (required)

**Language**:

- English (required)
- French (required)

Work Location: In person



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