IT Executive

7 days ago

Kopar Khairane Navi Mumbai Maharashtra, India IT INFRAELITE SYSTEMS Full time

Proven work experience of 2+ yrs as a Desktop Support Engineer.

Technical Support Engineer or similar role
- Attention to detail.
- Knowledge of fortinet Firewall.
- Knowledge of network troubleshooting, Ethernet.
- Knowledge of software distribution.
- Hands-on experience with Windows, Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners.

Any degree

**Responsibilities -**
- Address user tickets regarding hardware, software and networking
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals.
- Ability to perform remote troubleshooting and provide clear instruction

**Job Types**: Full-time, Permanent

Pay: ₹9,643.00 - ₹37,905.78 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Rotational shift

**Experience**:

- total work: 5 years (preferred)

Work Location: In person

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