International Voice Process

4 days ago

Hyderabad Telangana, India IntouchCX Full time

We are looking for enthusiastic and customer-focused professionals to join our **International Voice Process Team**. If you have excellent communication skills, enjoy solving customer queries, and want to build a rewarding career with global exposure, this is the right opportunity for you

**Key Responsibilities**
- Handle inbound and outbound calls for international customers.
- Provide accurate information, resolve queries, and ensure customer satisfaction.
- Maintain professionalism and empathy while addressing customer concerns.
- Document customer interactions and follow up for timely resolutions.
- Meet performance targets such as call quality, response time, and customer feedback.

**What We’re Looking For**
- **Experience**: 6 months to 4 years in International Voice / BPO / Customer Support.
- **Communication**: Exceptional verbal communication skills in English.
- **Attitude**: Positive, energetic, and willing to work in night shifts.
- **Skills**: Active listening, problem-solving, and customer empathy.
- **Education**: Any graduate/undergraduate can apply.

**Why Join Us?**

✨ Attractive **salary & incentives** structure
✨ Opportunity to work with **global clients** and build international exposure
✨ **Skill development programs** & growth opportunities within the company
✨ A friendly, dynamic & supportive work culture
✨ **Night shift allowance + performance bonuses**

**Perks & Benefits**
- Competitive CTC with incentives
- Health insurance & employee wellness programs
- Transport facilities (as per company policy)
- Paid training with certification
- Fast-track career growth opportunities

**Ready to Build Your Global Career?**

If you are passionate about customer service and ready to work in an exciting international environment, we would love to hear from you

**Job Types**: Full-time, Permanent

Pay: ₹250,000.00 - ₹450,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Work Location: In person

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