Automobile Car Service Advisor
5 days ago
An automobile service advisor is a professional who acts as a liaison between customers and the service department of an automotive dealership or repair shop. Their main responsibilities typically include:
- **Customer Interaction**: Greeting customers, discussing their vehicle issues, and recording details about the problems they’re experiencing.
- **Service Recommendations**: Based on customer descriptions and vehicle inspections, recommending appropriate services or repairs. They may also provide estimates for the costs of these services.
- **Appointment Scheduling**: Setting up service appointments for customers and managing the service department’s schedule.
- **Communication**: Keeping customers informed about the status of their vehicle, including updates on repairs or parts needed.
- **Problem-Solving**: Addressing customer concerns or complaints and finding solutions to any issues that arise during the service process.
- **Coordination**: Working with technicians to ensure that services are completed accurately and on time.
Effective service advisors need strong communication skills, a good understanding of automotive systems, and the ability to manage customer relationships professionally. They play a crucial role in ensuring customer satisfaction and the smooth operation of the service department
- **Documentation**: Managing service records, warranty information, and invoicing for completed work.
- **Sales**: Occasionally upselling additional services or products based on the vehicle’s needs.
**Benefits**:
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
**Experience**:
- Expert: 3 years (preferred)
Work Location: In person
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