Counter Sales Executive

19 hours ago

Thane, India Wisecor service pvt ltd Full time

Job card to be prepared using information provided by the sales executive as per the service job query sheet or provided by walk
- in customer.
- Ensure accurate entry of customer data and sales orders/PO’s/picking list for all clients
- Coordinate with Customers if there are any variations and request the Clients to issue the necessary amendments
- Coordinates / Assists with the Procurement of parts for work orders
- Job tag to be prepared and put on the unit (customer name and job card number)
- Coordinate with Service Supervisor (in the absence, coordinate with the appointed Team Leader) in preparing repair estimate for cost of parts and labor charges.
- Participate in negotiations and clarifications with the Client
- Submit quotation and follow-up with the Respective Sales Representative for the approval/LPO/CASH.
- Once work order is approved, prepare purchase order and arrange all parts and hand over to the Service Supervisor (in the absence, handover to the acting Team Leader).
- Keep the Client updated on the progress of orders placed, workshop/solution project status, response to queries
- Once work order is completed, inform the respective Sales Representative, finalize the order and collect LPO/CASH.
- Ensure that the invoices are raised and collections are on-time for all sales
- Clarify and rectify disputes if any with regards to Payments
- Submit periodical reports as directed by the Management (Sales Reports, Forecast, Collections etc.)
- Ensure all relevant documents are attached to the Invoice (including diagnostic report/LPO) for proper record keeping.
- Record and provide customer / client feedback to product and marketing team on regular basis in the form of reports.
- Take Ownership and responsibility of achieving performance targets as set by Service Division Manager and Management.
- Support Sales Team in building and serving EDG customers.
- Build rapport with walk-in and call-in / call center customers and promote all company spare-parts and tools as needed by the customer and cross-sell relative products to the orders placed.
- Assist/Lead in training and orientation of newly joining counter advisors
- Educate self on all EDG spare-parts, tools and services and keep updated on all the latest product developments from the product and marketing teams.
- Invite the Clients to see EDG workshop and tools, display and demonstrations at EDG workshop/Offices.

**Qualification and Experience Required**
- Bachelors Degree in Commerce/Economics/business administration/any field
- **Sales or Customer Service in the Automobile industry service **or parts training division of multinational or local distributor companies.
- **2 to 5 Years of Core Sales Experience in Automobile ancillary industry**

**Job Types**: Full-time, Permanent

**Salary**: ₹15,454.97 - ₹25,014.45 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Application Question(s):

- Are you from Automobile Industry ?

**Experience**:

- Counter Sales: 1 year (required)

Work Location: In person

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