Public Affairs(North)

2 weeks ago

Delhi, India Kotak Mahindra Full time

**Job Role**:

- To build strong and robust Central Government Service Support to onboard Govt client’s on various range of banking products.
- Track balances and revenue by using high standards analytics and making it available to Top management.
- To provide solutions and support service on an ongoing basis to the Government Business domain clients to seamlessly facilitate their day-to-day transactions.
- Deep understating of customer on-boarding formalities, KYC, Banking regulation and assist sales team to acquire newer clients from the Central Government domain.
- To maintain and deepen the existing relationships in order to generate more revenue streams for the bank.
- In-depth knowledge on basic banking and products such as TRADE, FOREX, CMS, GBM to seamlessly manage customer queries.
- Knowledge on newer technology products available in the banking environment.
- Effective in Service delivery, business analytics, business database, strategic planning and operations.
- To be constantly abreast of general economic and market indicators
- Ensuring all customer queries are attended to and resolved within the prescribed TAT with strict adherence to process, Audit and regulators
- Active interaction/liasioning with other support teams like Branches; RPC; Product, Ops; LCC; IT etc. to speed up customer requests

**JOB REQUIREMENT**:

- MBA with minimum 5+ years of experience
- Knowledge of Banking operations, Settlement, Clearing and guidelines.
- Should be familiar with Finacle, Dot Net and SIEBEL.
- Advance knowledge of Excel, Word & PPT.
- Ability to work under pressure in a dynamic environment
- Good written and oral communication abilities
- Customer service oriented
- Proven success in managing client relations, operations, managing customer complaints, escalations and meeting targets

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