Clinical Quality Agent

2 days ago


Bengaluru Karnataka, India MediBuddy Full time

Criteria - Graduate in Sciences - Medical Sciences preferred - Fluency in English and Hindi mandatory, fluency in regional languages desirable - Adept to work with MS Office - Word, Excel, Powerpoint - Clinical work experience 3 yrs desirable - Good communication and analytical skills - Empathetic individual Work - 9 hrs a day, 6 days a week, Work from Office - Bangalore - Shifts as per the team’s requirement - Saturdays on rotation ( 2 saturdays off in a month) - Leave policy as per MB HR Policies Non - Clinical and clinical parameters quality check - Daily no of QC targets as set by the Medical Ops for various processes - Report and document Doctor or Patient behavioral issues - To ensure correct high quality QC scoring for every consult - To send the correct QC feedback to each doctor via RM - To report to relevant stakeholder if you notice doctor or a patient abuse - To highlight doctors who do poor consults to Doctor Relation team and Clinical Quality Lead - To highlight any prescription errors and/or gross clinical errors - To ensure audit of all number of Audio/Video calls in a consult & read all chat for a particular consultation to come to conclusion on the QC score - To report any serious cases to Medical Head & Clinical Quality Lead over mail (same day) (rape case, patient age



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