Customer Service Executive
1 week ago
We are urgently hiring **Female Customer Service Executives** for **US Telecom Inbound process (Night Shift).**
**Must requirement **: 1 year experience in domestic or 6 months experience in International call centre experience
**Freshers are welcome too**
What you will be doing:
- Answering phones with polite, courteous, and professional manner
- Address everything from billing to delivery to digital
- Ask probing questions to identify customer issue or concern
- Knowing when to escalate an issue or concern
- Provide online support for current print and digital subscribers
- Handle all calls with customers so that the customer is 100% satisfied when the call ends
- Maintain customer satisfaction ratings outlined in company policy
- Meet or exceed minimum performance standards outline in company policy
- **Excellent verbal and written communication skills**:
- Ability to multi-task while maintaining on-call accuracy
- Familiarity in Outlook and Word
- Ability to sit for extended period of time
- Willingness to work flexible schedule including day, evening, weekends, and holidays
- Ability to type 30 WPM without errors
**Salary**: ₹16,000.00 - ₹20,000.00 per month
Schedule:
- Night shift
**Speak with the employer**
+91 6291327575
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