Solar Winds/global Scape

2 days ago

Mumbai Maharashtra, India Soffit Infrastructure Services (P) Ltd. Full time

**Job Description for SFTP**
- Role: SFTP - L2
- Experience: 3 to 6 years of experience working on Network Security
- Location: Mumbai
- Product Certification Globalscape/Soalwinds
- Overall 3-6 years’ experience in network security with at least 3 years in managing SFTP solutions
- Proficiency with management SFTP
- Experience in working with Windows, Linux, Unix environments
- Experience in automating processes using scripting, configuration (SOAR) tools
- Experience in managing policies and exceptions
- Experience in packet capture, analysis, and troubleshooting tools
- Product knowledge of SFTP solution.
- Incident, problem, service request management, change management, configuration management &capacity management of SFTP Setup
- Proactively utilize network monitoring tools to isolate events before service degradation occurs
- Supporting incident monitoring and incident analysis/response initiatives
- Coordinate with users to ensure timely and satisfactory resolution for any trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model.
- Conducting daily performance checks on devices, periodic audits and compliance
- Performing immediate troubleshooting as the situation dictates for any network outages as reported by users, sensors, and/or operational personnel
- Implement, and maintain network security policy, standards, and procedures.
- Deploying and maintaining access and security policies for SFTP solutions.
- Maintaining service levels as well as oversight of the day-to-day configuration, administration and monitoring of the network security infrastructure in a 24/7.
- Co-ordination with OEMs for TAC support, RMA, replacement & and reconfiguration of SFTP.
- Creating technical documentation, as-built network diagrams, inventory control documentation, and security documentation.
- Investigate, isolate, and resolve SFTP incidents with RCA.
- Designing and implementing SFTP solutions for DC/DR/Cloud and Branch office environments.
- Create SOP/Run book and update knowledgebase in ITSM tools.
- Work to automate and integrate the tools with REST API/SDK with security dashboard, and Infosec tools (AD, IDAM, PAM, SIEM, SOAR, etc.)
- Closure of compliance and audit points as per the agreed timelines.
- Patch updates, and upgradation as per the Bank's compliance and audit requirements
- Should be able to Lead and mentor L1 & L2 engineers team.
- Must be comfortable in reading packet captures and analysis (Wireshark/Pcap).
- Excellent verbal and written communication skills
- Demonstrated success in managing, analyzing, and solving complex issues
- Ownership of their technology.
- Ensure Ticket closure in SLA and follow up for escalated tickets
- SLA reporting for respective technology.

**Job Types**: Full-time, Permanent

Pay: Up to ₹1,000,000.00 per year

**Benefits**:

- Provident Fund

Application Question(s):

- Any experience in Solar winds/ Global scape in SFTP?

**Experience**:

- minimum: 1 year (required)

**Location**:

- Mumbai, Maharashtra (required)

Work Location: In person

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