
Customer Support Agent
1 day ago
Job Title:
Customer Support Executive - 24/7 Support (Voice & Chat)
Shift Timing:
24x7 Rotational Shifts (Flexible across time zones, including US)
Department:
Customer Support / Operations
Reporting To:
Support Manager / Operations Lead
Job Overview:
This is a remote/WFH, full-time position requiring round-the-clock availability (24x7) through rotational shifts, including weekends and holidays.
Key Responsibilities:
- Handle inbound and outbound calls, as well as live chat support for customer service and booking-related inquiries
- Provide accurate and prompt information related to services, bookings, cancellations, and general queries
- Ensure a professional, courteous, and solution-oriented experience for every customer
- Maintain detailed logs of interactions in the CRM or support platform
- Escalate complex issues to higher-level support or technical teams as needed
- Collaborate with internal teams to ensure timely service delivery and issue resolution
- Follow up with customers to confirm resolution and satisfaction
- Work as part of a 24x7 rotating support team with flexibility in shift timings
Key Requirements:
- Excellent spoken and written English communication skills
- Prior experience in customer support (voice/chat) for international clients preferred
- Comfortable working in rotational shifts, including night shifts and weekends
- Familiarity with CRM or helpdesk tools (e.g., Freshdesk, Zendesk) is a plus
Preferred Qualifications:
- 1-3 years of experience in international customer service roles
- Exposure to US-based support processes is an advantage
- Quick learner with a customer-first attitude
**Job Types**: Full-time, Permanent
Pay: ₹10,831.07 - ₹33,839.64 per month
**Benefits**:
- Flexible schedule
- Food provided
- Leave encashment
- Paid sick time
- Provident Fund
- Work from home
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Jaipur city, Rajasthan: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer support: 1 year (required)
**Language**:
- English (required)
Work Location: In person
Expected Start Date: 01/05/2025
-
Customer Support Agent
3 days ago
Bhankrota, Jaipur, Rajasthan, India Twiezn Tech Full time**Job Title**: Customer Support Agent **Location**: [Bhankrota, jaipur] **Job Type**: Full-Time/Part-Time **Key Responsibilities**: - Make outbound calls to potential and existing clients to promote products/services or schedule appointments. - Respond to inbound calls and resolve customer inquiries or complaints in a timely manner. - Maintain an updated...
-
Customer Support Agent
1 week ago
Jaipur, Rajasthan, India Rangdeep Full time**Company Description** **Role Description** This is a full-time on-site role for a Customer Support Executive located in Jaipur. The Customer Support Executive will handle daily customer interactions, ensuring satisfaction through effective problem-solving and assistance. Responsibilities include managing online support channels, addressing customer...
-
Second Level Support Agent
1 week ago
Jaipur, Rajasthan, India PAR Full timeLocation Jaipur Employment Type Full time Department Services & Support **Position Title**: Second Level Support Agent **Location**: Jaipur **Reports To**: Director of Support - PAR Ordering **Position Description** As a Second Level Support Agent at our software-as-a-service (SaaS) company, you will play a crucial role in delivering technical...
-
Customer Support Agent
1 day ago
Jaipur, Rajasthan, India Ambitious Global services Full timeHiring for customer support Specialist Job Location : Jaipur. Qualification : Undergraduate/ Graduate. With excellent communication skills both written and verbal communication in English. Salary upto : 37 K CTC Role : Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Dealing...
-
Second Level Support Agent
4 days ago
Jaipur, Rajasthan, India PAR Full timeHi there! Have you noticed that the restaurant industry is changing? We are PAR and our purpose is: **To deliver solutions that connect people to the restaurants, meals, and moments they love.** At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant...
-
Customer Support Executive
1 week ago
Jaipur, Rajasthan, India recruitwire service Full time**Urgent Requirement** **Position: Customer Support Executive for sales agents ( Voice Process)** **Location: Jaipur** **Qualification : Graduate/ Undergraduate** **Skills : Excellent Communication in English** **Salary - 15000 to 27000 CTC Per Month** **Working Days - 6days working/ Day shift/Rotational week off** **Interview Round -Walkin...
-
Customer Support Agent
6 days ago
Jaipur, India Offical One Clickk Solutions Full timeProfile: Customer Care Supports Roles: handling calls, addressing customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. Requirement: - High school diploma or equivalent. - Proven experience in a call center or customer service role is advantageous. - Effective communication skills. - Strong active listening and...
-
Customer Support Agent
2 weeks ago
Jaipur, India SNAPMINT CREDIT ADVISORY PRIVATE LIMITED Full timeResponsiblities - This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. - Associates communicate with customers primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and...
-
Hotel Reservations Agent
2 weeks ago
Jaipur, Rajasthan, India Namli Hospitality Full timeHotel Reservations Agent Position Overview: As a Hotel Reservations Agent, you will be responsible for assisting guests in booking hotel accommodations and managing their reservations. Your primary goal is to provide exceptional customer service by effectively communicating with guests, understanding their needs, and ensuring a smooth reservation process....
-
Second Level Support Agent
2 weeks ago
Jaipur, India PAR Technology Full timeFor over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants...