Customer Support Executive
2 weeks ago
Job Title : Customer Support Representative
Location : Kirloskar Business Park, Hebbal, Bangalore
Reports to : CMO
Salary : up to 3,00,000 LPA
Expected DOJ : Immediate Joiner
About Us
Alpha centric Healthcare Pvt Ltd is a leading Protein Manufacturing company registered as Protyze committed to providing exceptional products and services to our customers. We pride ourselves on our dedication to customer satisfaction and building long-term relationships with our clients.
Job Overview
Key Responsibilities
- Provide product/service information, answer questions, and resolve issues or concerns.
- Assist customers with troubleshooting and technical support, as needed.
- Process orders, returns, and exchanges, ensuring accuracy and compliance with company policies.
- Document customer interactions in our CRM system, ensuring records are accurate and up to date.
- Escalate unresolved issues to higher-level support or management when necessary.
- Collaborate with other teams (sales, technical support, etc.) to ensure a seamless customer experience.
- Maintain knowledge of company products, services, and policies to provide accurate information.
- Continuously improve customer service skills through training and feedback.
- Monitor customer feedback and identify opportunities for process improvements.
- Meet or exceed performance metrics related to response time, resolution time, and customer satisfaction.
**Requirements**:
- Proven experience in customer service or a related role.
- Strong communication skills, both written and verbal. Fluent in English, Kannada and Hindi.
- Ability to handle stressful situations with a calm and positive attitude and presence of mind.
- Strong problem-solving skills and attention to detail.
- Experience with CRM software or customer support platforms.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Previous experience in a customer support with service-related industry.
- Education of bachelors degree or equivalent.
- Fluency in English, Kannada and Hindi.
- Knowledge for addressing customer queries which are form Product based industry.
**Benefits**:
- Competitive salary.
- Opportunities for career advancement.
- A collaborative and supportive work environment.
Pay: Up to ₹25,000.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Ability to commute/relocate:
- Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 2 years (required)
- Customer support: 2 years (required)
**Language**:
- English, Kannada and Hindi (required)
Shift availability:
- Day Shift (required)
Work Location: In person
Expected Start Date: 24/12/2024
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