Customer Support
1 week ago
What you will be doing
Conducting remote troubleshooting of products.
Troubleshooting, approving, and executing warranty claims.
Providing pre-sales information about products.
Assisting with the activation of new sites as needed.
Documenting all activity in a central CRM/Help Desk software platform.
Coordinating with Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed.
Participating in ongoing training/education of industry standards and product-specific information.
Assist other team members with troubleshooting and/or administrative tasks as needed.
Following departmental conventions and procedures.
Professionally represent via all communications mediums.
Abiding by all company policies and standards of conduct contained in the Energy employee-manual.
Performing other duties as assigned.
Who you are and what you bring
Should be a Graduate - B.E/B.Tech/BCA/B.SC IT
Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
Experience working in a fast-paced technical support or customer service position.
Strong verbal and written communications skills.
Proficient in
- *C1 Certification required.
Computer literate (PC skills essential, Mac OS desirable)
General understanding of electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.
Pay: ₹1,087,325.52 - ₹1,497,794.07 per year
Schedule:
- Night shift
License/Certification:
- German C1 (preferred)
Work Location: In person
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