
Guest Services Associate Front Office
24 hours ago
**Job Number** 24170097
**Job Category** Rooms & Guest Services Operations
**Location** Indore Marriott Hotel, H-2, Scheme No 54, Indore, Madhya Pradesh, India VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Guest Services Associate
7 days ago
Indore, Madhya Pradesh, India Marriott International, Inc Full time**Additional Information** **Job Number**25139145 **Job Category**Rooms & Guest Services Operations **Location**Indore Marriott Hotel, H-2, Scheme No 54, Indore, Madhya Pradesh, India, 452010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room change/late...
-
Guest Service Associate Front Office
2 weeks ago
Indore, Madhya Pradesh, India Marriott International, Inc Full time**Additional Information** **Job Number**25086954 **Job Category**Rooms & Guest Services Operations **Location**Indore Marriott Hotel, H-2, Scheme No 54, Indore, Madhya Pradesh, India, 452010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...
-
Guest Service Associate Front Office
1 day ago
Indore, Madhya Pradesh, India Marriott International, Inc Full time**Additional Information** **Job Number**25027198 **Job Category**Rooms & Guest Services Operations **Location**Indore Marriott Hotel, H-2, Scheme No 54, Indore, Madhya Pradesh, India, 452010 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Set up accurate accounts for each guest upon check-in according to their...
-
Guest Services Associate Front Office
1 week ago
Indore, India Marriott International Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationIndore Marriott Hotel, H-2, Scheme No 54, Indore, Madhya Pradesh, India, ScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment;...
-
Guest Service Associate-Front Office
1 week ago
Indore, India Marriott International Full timeAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationFairfield by Marriott Indore, Plot No 18/C, CA Scheme 94, Indore, Madhya Pradesh, India, ScheduleFull TimeLocated Remotely?NPosition Type Non-Management POSITION SUMMARY Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests...
-
Asstmgr-front Office I
2 weeks ago
Bhopal, Madhya Pradesh, India Marriott International, Inc Full time**Additional Information** **Job Number**25134011 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Bhopal, DB City - Arera Hills, Bhopal, Madhya Pradesh, India, 462011 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...
-
Guest Service Associate
1 day ago
Andhra Pradesh, India Marriott International, Inc Full time**Additional Information** **Job Number**25078872 **Job Category**Rooms & Guest Services Operations **Location**Hyderabad Marriott Hotel & Convention Centre, Tank Bund Road, Opposite Hussain Sagar Lake, Hyderabad, Andhra Pradesh, India, 500080 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins by...
-
Guest Services Associate
24 hours ago
Andhra Pradesh, India Marriott International, Inc Full time**Job Number** 24065525 **Job Category** Rooms & Guest Services Operations **Location** Hyderabad Marriott Hotel & Convention Centre, Tank Bund Road, Opposite Hussain Sagar Lake, Hyderabad, Andhra Pradesh, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...
-
Front Office Associate
24 hours ago
Vijay Nagar, Indore, Madhya Pradesh, India Hotel Omni Residency Full timeGreet and welcome guests Process guest check-outs Handling reservations Handling basic inquiries and sorting mail Process reservations and cancellations Front desk operations Follow hotel policies and procedures Guest communication **Education**: - Bachelor's (preferred) **Experience**: - Microsoft Office: 1 year (preferred) - total work: 1 year...
-
Guest Service Associate Front Office25086954
14 hours ago
Indore, Madhya Pradesh, India Indore Marriott Hotel Full time ₹ 1,50,000 - ₹ 2,50,000 per yearPOSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...