Back Office

4 days ago

Pune, India Team Search LLP Full time

**Dept.**:
Customer Service

**Position**:
Customer Service Executive

**Location : Pune**

**Salary: Upto 25 K**

**Job Description -**
- **Working experience on SAP and Excel**
- Organize workflow to meet customer deadlines.
- Manage telephone calls professionally, efficiently and with good communication skills.
- Attend to customer questions, complaints and concerns immediately, and facilitate
- Satisfactory resolution.
- Understand and appropriately use the company pricing system and policies.
- Review estimates and invoices for accuracy.
- Compile and maintain all required paperwork, records, documents, etc.
- Follow systems and procedures outlined in company manuals.
- Participate as a key team player by supporting operations as needed.
- Record details of inquiries, comments and complaints.
- Communicate order status, any problems, changes and alterations to plant personnel, sales representatives, and Customers.
- Take initiative to prevent problems.
- Manage inventory and produce inventory report
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service report by collecting and analyzing customer information
- Follow up for Payments and coordinating with sales and recovery person.

**Qualifications:

- **
- Bachelor degree in B. Com, Diploma, B.SC
- Minimum of 1-5 yrs. of experience in Back office.
- Strong interpersonal skill both in oral and written.

**Experience-**
- Minimum of 1-5 yrs. of experience in Back office.

**Skills-**
- Creativeproblem solving skills.
- Good understanding of the current market position of the product to which the customer.
- Support service is provided.
- Capacity to work both as an individual and as a team.
- Excellent organizational and time management ability.
- Good in communication skills.
- Good interpersonal skills highly self-motivated, willing to learn and quick adaptation to new processes within fewer time frames.

**Call or share CV immediately on 9310347507 (Mb and What's up)**

**References will be appreciated**

**Job Types**: Full-time, Regular / Permanent

**Salary**: Up to ₹21,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

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