Counsellor /gre

**1. Customer Management**

Single touch point for new and existing customers
- Welcome call after new registrations, get finer info and enter in CRE Tracker
- Appointment booking help
- Appointment reminder - 1 day before appointment
- Meet and greet on day of appointment (hand over to someone else 1 day before if not visiting in your duty hours)
- Facility tour on 1st or 2nd visit
- After second scan or 4th visit, explain packages
- In 5th and 6th month, encourage bookings by explaining benefits of early bookings
- If not booked by 7th month, offer nutrition workshop
- If not booked by 8th month, offer physiotherapy session
- In final month, offer post-natal freebies + reduce hassle by booking

If the customer has booked
- Call up next day to fix slots for ANC, baby shower (if applicable), nutrition and all applicable sessions as per package
- Follow up on each individual session after the session like nutrition and physiotherapy
- Friendly call in 9th month to check in and also brief on “what to buy”. Can be clubbed with second last consultation.

Delivery and discharge
- Meet and greet when customer has checked in
- Call 2 days after discharge - offer care at home

Engagement Workshops - group sessions
- ANC
- Baby Shower
- Group nutrition workshop
- Group physiotherapy/yoga session
- MBA workshop

Ongoing engagement activities
- 1st birthday card

**2. Sales**
- Daily Bed Booking Target Achievement for future
- Service to all customer booked for packages
- Specific focus on sales for Feb march & April

**3.** **Team management**

Managing the group of GRE’s allotted to you
- Responsible for mentoring ,coaching, growth, Up gradation of skills

Setting correct processes within the team
- SOP Adherence

Doing regular meetings and updates
- Daily Briefing to team & with Lobby Manager

Meeting targets set for the team
- Daily target Vs achievement

**4. Reporting and Data management**

Timeliness and completeness of reports

Accuracy of data

Follow-ups and closures

**Reports to be managed**:
Enquiries tracker

New registrations tracker - complete customer lifecycle

Monthly event tracker for
- ANC
- Baby Shower
- MBA

**Salary**: From ₹30,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Gurgaon, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Counselling: 1 year (preferred)

**Speak with the employer**
+91 9311065526
- Health insurance