Community Engagement Associate

5 days ago

Hyderabad Telangana, India Earthful Full time

**Why join Earthful ?**:

- We are on a mission to improve nutrition in India, so that everyone can live life to the fullest If you are a curious person who enjoys learning new things, pushing your intellectual limits, and working on projects that have never been done before, then Earthful is the right place for you.

**Who We Are ?**:

- We are a passionate team who is super driven to make Earthful a trusted brand in the health & wellness space. Our founders are alumni of esteemed colleges such as IIT Kharagpur & ISB. They have a multitude of experience in corporations such as Uber, Deutsche Bank, ITC & Meesho. You will get a chance to work directly with them in building Earthful.

**Community Engagement Associate**:
Location: Full-time position. Based out of Madhapur, Hyderabad.

**Roles and Responsibilities**:

- Maintain in-depth knowledge of our products, policies, and processes to effectively address customer inquiries and resolve concerns.
- Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
- Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery.
- Actively gather customer feedback and report common issues to improve the customer experience and product offerings.
- Work closely with other departments, including logistics, marketing, and product development, to ensure a seamless customer journey.
- Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.

**Skills**
- Experience in speaking with customers and resolving concerns with a good understanding of the product.
- Experience in working with tools like Excel or similar.
- Strong customer relations skills
- Excellent written and verbal communication skills in English
- Experience working in a start-up or fast-paced environment is desirable
- Ability to maintain confidentiality and work with sensitive information
- Ability to handle multiple tasks with excellent organization skills

Be a part of Earthful’s Family

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