Community Engagement Associate

6 days ago

Hyderabad Telangana, India Earthful Full time

**Why join Earthful ?**:

- We are on a mission to improve nutrition in India, so that everyone can live life to the fullest If you are a curious person who enjoys learning new things, pushing your intellectual limits, and working on projects that have never been done before, then Earthful is the right place for you.

**Who We Are ?**:

- We are a passionate team who is super driven to make Earthful a trusted brand in the health & wellness space. Our founders are alumni of esteemed colleges such as IIT Kharagpur & ISB. They have a multitude of experience in corporations such as Uber, Deutsche Bank, ITC & Meesho. You will get a chance to work directly with them in building Earthful.

**Community Engagement Associate**:
Location: Full-time position. Based out of Madhapur, Hyderabad.

**Roles and Responsibilities**:

- Maintain in-depth knowledge of our products, policies, and processes to effectively address customer inquiries and resolve concerns.
- Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
- Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery.
- Actively gather customer feedback and report common issues to improve the customer experience and product offerings.
- Work closely with other departments, including logistics, marketing, and product development, to ensure a seamless customer journey.
- Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.

**Skills**
- Experience in speaking with customers and resolving concerns with a good understanding of the product.
- Experience in working with tools like Excel or similar.
- Strong customer relations skills
- Excellent written and verbal communication skills in English
- Experience working in a start-up or fast-paced environment is desirable
- Ability to maintain confidentiality and work with sensitive information
- Ability to handle multiple tasks with excellent organization skills

Be a part of Earthful’s Family

About Earthful

  • Engagement Associate

    2 weeks ago

    Hyderabad, Telangana, India IMBROX INFOTECH PRIVATE LIMITED Full time

    Engagement Associate **Locations**: Hyderabad -Hi Tech City **Experience Required**: 1-3 years in premium hotels or co-working companies. Freshers from Hospitality with excellent communication and grooming may be considered. **Budget**: Up to INR 3 - 3.60 LPA (Gross) **Role Overview**: As an Engagement Associate you will be the face of our brand,...

  • Engagement Associate

    4 days ago

    Hyderabad, Telangana, India IMBROX INFOTECH PRIVATE LIMITED Full time

    Engagement Associate **Locations**: Hyderabad -Hi Tech City **Experience Required**: 1-3 years in premium hotels or co-working companies. Freshers from Hospitality with excellent communication and grooming may be considered. **Budget**: Up to INR 3 - 3.60 LPA (Gross) **Role Overview**: As an Engagement Associate you will be the face of our brand,...

  • OP1 Community engagement

    2 days ago

    Hyderabad, Telangana, , India Indium Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Email Support Executive / Email Process Associate Experience Required: 6 months to 2 years Job Type: Full -time Location: Onsite – Hyderabad Shift: Rotational (Day & Night Shifts) Industry: BPO / Customer Support / E -commerce / Tech SupportKey Responsibilities:Respond to inbound customer emails regarding queries, complaints, and service...

  • Counselor - Parent Community Engagement

    2 weeks ago

    Hyderabad, Telangana, India Nayi Disha Full time

    As a Counsellor, you will play a key role in building and nurturing our virtual parent community, especially through WhatsApp support groups and outreach programs. You will provide emotional support, conduct group counselling, and drive engagement among parents of children with intellectual and developmental disabilities (IDD). You will also work closely...

  • Community Associate

    2 weeks ago

    Hyderabad, Telangana, India Q COLLECTIVE Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Position Title: Community AssociateLocation: HyderabadReports To: Community ManagerPosition Overview:The Community Associate is a key support role responsible for delivering exceptional day-to-day experiences for members and guests at The Quorum. This role focuses on frontline interactions, supporting floor operations, and assisting with private events and...

  • Community Associate

    4 days ago

    hyderabad, India NxtWave Full time

    Location: On-Site, Hyderabad Experience: 1–2 Years About the Role We’re looking for a Community Associate to build and grow a strong student creator ecosystem across campuses. In this role, you’ll scout talented student creators, run interactive workshops around storytelling & content creation, and drive consistent student-generated content (Reels,...

  • Community Associate

    3 days ago

    hyderabad, India NxtWave Full time

    Location: On-Site, Hyderabad Experience: 1–2 Years About the Role We’re looking for a Community Associate to build and grow a strong student creator ecosystem across campuses. In this role, you’ll scout talented student creators, run interactive workshops around storytelling & content creation, and drive consistent student-generated content (Reels,...

  • Community Associate

    3 days ago

    Hyderabad, India NxtWave Full time

    Location: On-Site, HyderabadExperience: 1–2 YearsAbout the RoleWe’re looking for a Community Associate to build and grow a strong student creator ecosystem across campuses. In this role, you’ll scout talented student creators, run interactive workshops around storytelling & content creation, and drive consistent student-generated content (Reels, campus...

  • Community Associate

    1 day ago

    Hyderabad, India NxtWave Full time

    Location: On-Site, Hyderabad Experience: 1–2 Years About the Role We’re looking for a Community Associate to build and grow a strong student creator ecosystem across campuses. In this role, you’ll scout talented student creators, run interactive workshops around storytelling & content creation, and drive consistent student-generated content (Reels,...

  • Community Associate

    5 days ago

    Hyderabad, India NxtWave Full time

    Location: On-Site, Hyderabad Experience: 1–2 YearsAbout the RoleWe’re looking for a Community Associate to build and grow a strong student creator ecosystem across campuses. In this role, you’ll scout talented student creators, run interactive workshops around storytelling & content creation, and drive consistent student-generated content (Reels,...