Call Centre Agent

2 weeks ago

Ahmedabad, India Airmed Pathology Pvt Ltd Full time

Job Title: Call Center Agent

Location: Multiple Locations

Job Summary:
We are seeking a Call Center Agent to join our Radiology Chain in multiple locations. As a Call Center Agent, you will be responsible for answering incoming calls from patients and healthcare providers, scheduling appointments, and providing excellent customer service.

**Responsibilities**:

- Answer incoming calls from patients and healthcare providers in a timely and professional manner
- Schedule appointments for radiology services based on patient needs and availability
- Provide patients with accurate and detailed information regarding their appointments, including preparation instructions, location details, and billing information
- Verify insurance eligibility and coverage for patients
- Collect payments and issue receipts for services rendered
- Maintain a high level of customer service and professionalism at all times
- Document patient information accurately and in a timely manner in electronic medical record (EMR) systems
- Follow up with patients to confirm appointments and provide necessary instructions
- Collaborate with other staff members to ensure smooth and efficient operations of the Radiology Chain

Qualifications:

- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred
- Previous experience in customer service or call center role preferred
- Knowledge of medical terminology and procedures preferred
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficient in computer skills, including Microsoft Office and electronic medical record (EMR) systems
- Ability to maintain confidentiality and handle sensitive information
- Flexible availability, including evenings and weekends, as needed

If you meet these qualifications and are interested in joining our team, please submit your resume and cover letter for consideration.

**Salary**: ₹10,330.03 - ₹25,913.80 per month

**Benefits**:

- Food provided
- Health insurance

Schedule:

- Day shift
- Flexible shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- tele sales (required)
- Technical support (required)
- 2 years total work (required)

**Language**:

- Hindi ,english and gujarati (required)

**Speak with the employer**
+91 8511195347
- Health insurance

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