Front Desk Executive

2 days ago

Banjara Hills Hyderabad Telangana, India QHT CLINIC Full time

The Front Bench Executive is responsible for providing a warm welcome to guests, ensuring smooth check-in and check-out processes, and addressing guest inquiries and requests effectively. They play a crucial role in creating a positive and memorable guest experience.

Key Responsibilities:

- Guest Registration:

- Greet guests warmly and professionally upon arrival.
- Efficiently process guest check-ins and check-outs, including room assignments, payment processing, and issuing keys/cards.
- Verify guest information and update records accurately.
- Handle guest accounts, including charges, credits, and adjustments.
- Guest Service:

- Respond promptly and courteously to guest inquiries and requests, such as room service, transportation, and local information.
- Resolve guest complaints and issues promptly and effectively, ensuring guest satisfaction.
- Provide information about hotel amenities, services, and local attractions.
- Assist guests with luggage handling and transportation arrangements.
- Communication:

- Maintain clear and effective communication with guests, colleagues, and other departments.
- Communicate any relevant guest information to other departments, such as housekeeping and maintenance.
- Administrative Tasks:

- Prepare daily reports and maintain accurate records.
- Assist with inventory control and other administrative duties as assigned.
- Teamwork:

- Collaborate effectively with other team members to ensure smooth operations.
- Assist other departments as needed.

Qualifications:

- High School Diploma or equivalent required.
- Prior experience in a hospitality setting, preferably in a front desk role, is preferred.
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a focus on guest satisfaction.
- Ability to work independently and as part of a team.
- Proficiency in relevant computer systems (PMS, POS) and software.
- Excellent organizational and time management skills.
- Ability to work flexible hours, including evenings, weekends, and holidays.

**Skills**:

- Communication: Excellent verbal and written communication skills.
- Interpersonal: Strong interpersonal skills with the ability to build rapport with guests.
- Problem-solving: Ability to identify and resolve guest issues effectively.
- Customer Service: Excellent customer service skills with a focus on guest satisfaction.
- Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Attention to Detail: High level of attention to detail and accuracy.

Benefits: (May vary depending on the employer)
- Competitive salary
- Health insurance
- Paid time off
- Employee discounts
- Opportunities for growth and advancement

Pay: ₹8,540.62 - ₹24,460.44 per month

**Benefits**:

- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- yes: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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