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Agent Technology Product Support

2 weeks ago

Bengaluru, India BCD Travel Corporate Full time

**Our people are some of the best in the industry. Do you have what it takes to join us?**

**Agent Technology Product Support (Remote)**
- Full time, _
- Bangalore, Delhi, Mumbai (India)_

**As a**
**Agent Technology Product Support**
**, you will**
- Conduct assessments of complex incidents, understand the request/issue, and identify the faulty component or parameters to be changed
- Respect defined Service Level Agreement/procedures defined within the workflow tool (SDP) to ensure smooth communication between support teams and consistency of the data (tickets) recorded
- Complete incident registration with all technical information to allow escalation (including to suppliers and 3rd party support)
- Follow-up (resolution, feedback, questions) on escalated cases
- Perform system administration tasks
- Modify the configuration of Online sites for OBT, Portal, TSA, and TSPM
- Participate in the management of the virtual team System Administration Client Technology

**About you**
- Professional education (Business Travel Agent)
- Prior experience in the travel industry, with a minimum of one year as site admin
- Good written and spoken English
- Good knowledge of at least one GDS system (Sabre/Amadeus)
- Good analytical thinking skills and interpersonal skills
- Experience in process management (design, documenting, and implementing processes) advantageous
- Thorough understanding of online meeting technology advantageous

**About us**
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

**Your life at BCD**

Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don’t just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.

**You’ll be offered**
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply._

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