Customer Support and Telesales Executive

1 week ago


Gurugram Haryana, India Activity Kidz Full time

**About Us**:

- Activity Kidz_ is a pioneering platform connecting parents with top-notch activity providers. We offer enriching experiences for kids and help parents discover and book various after-school activities.

**Key Responsibilities**:

- **Inbound Support**:

- Handle booking inquiries through WhatsApp and calls
- Respond to customer questions promptly and accurately, providing detailed product and service information.
- Ensure high levels of customer satisfaction by resolving issues efficiently.
- **Outbound Engagement**:

- Make outbound calls to existing activity partners to inquire about special events and updates.
- Contact new activity partners to introduce them to the platform and arrange onboarding meetings.
- **Sales Integration**:

- Follow up on leads generated from inquiries and promote services to drive conversions.
- Utilize scripts to guide conversations and achieve sales and listing targets.
- Upsell additional services and build strong relationships with partners.
- **Administrative Support**:

- Maintain accurate records of customer interactions and sales using CRM tools.
- Provide support with other operational tasks, ensuring smooth day-to-day processes.

**Requirements**:

- Fresher or up to 1 year of customer service or telesales experience.
- Strong verbal and written communication skills.
- Ability to manage both chat and voice interactions effectively.
- Basic knowledge of Microsoft Office and CRM tools (training will be provided).
- Strong organizational skills and ability to multitask.

**Preferred Skills**:

- A proactive and customer-focused approach.
- Problem-solving abilities, particularly in handling customer complaints or partner inquiries.
- Comfort in working towards targets and following up on leads.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹200,000.00 - ₹300,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Flexible schedule

Schedule:

- Day shift

Supplemental Pay:

- Quarterly bonus

Application Question(s):

- Do you have your own laptop?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Gurugram, Haryana (preferred)

Work Location: In person

Expected Start Date: 01/10/2024


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