Customer Support and Telesales Executive
1 week ago
**About Us**:
- Activity Kidz_ is a pioneering platform connecting parents with top-notch activity providers. We offer enriching experiences for kids and help parents discover and book various after-school activities.
**Key Responsibilities**:
- **Inbound Support**:
- Handle booking inquiries through WhatsApp and calls
- Respond to customer questions promptly and accurately, providing detailed product and service information.
- Ensure high levels of customer satisfaction by resolving issues efficiently.
- **Outbound Engagement**:
- Make outbound calls to existing activity partners to inquire about special events and updates.
- Contact new activity partners to introduce them to the platform and arrange onboarding meetings.
- **Sales Integration**:
- Follow up on leads generated from inquiries and promote services to drive conversions.
- Utilize scripts to guide conversations and achieve sales and listing targets.
- Upsell additional services and build strong relationships with partners.
- **Administrative Support**:
- Maintain accurate records of customer interactions and sales using CRM tools.
- Provide support with other operational tasks, ensuring smooth day-to-day processes.
**Requirements**:
- Fresher or up to 1 year of customer service or telesales experience.
- Strong verbal and written communication skills.
- Ability to manage both chat and voice interactions effectively.
- Basic knowledge of Microsoft Office and CRM tools (training will be provided).
- Strong organizational skills and ability to multitask.
**Preferred Skills**:
- A proactive and customer-focused approach.
- Problem-solving abilities, particularly in handling customer complaints or partner inquiries.
- Comfort in working towards targets and following up on leads.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹200,000.00 - ₹300,000.00 per year
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
Schedule:
- Day shift
Supplemental Pay:
- Quarterly bonus
Application Question(s):
- Do you have your own laptop?
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
**Location**:
- Gurugram, Haryana (preferred)
Work Location: In person
Expected Start Date: 01/10/2024
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