Quality Executive

5 days ago

Noida Uttar Pradesh, India Orage Technologies Full time

**Job Title**: Quality Executive - BPO

**Experience Level**: 1.5years to 2.5years

**Interview mode**: F2F only

**Job Location**: Gurgaon, Udyog Vihar Phase-4

**Key Responsibilities**:

- Monitor **data**and other communications for quality assurance.
- Analyze data to ensure compliance with company and client-specific guidelines.
- Identify gaps in processes and recommend corrective actions.
- Prepare and maintain quality reports and dashboards.
- Highlight trends, performance issues, and areas for improvement.
- Share actionable insights with the operations team and management.
- Collaborate with team leads and trainers to refine processes.
- Suggest improvements in workflows to enhance efficiency and effectiveness.
- Participate in calibration sessions to ensure alignment on quality parameters.
- Ensure all quality protocols and procedures are followed.
- Document audit results, non-compliance, and corrective actions.
- Maintain up-to-date records of quality reviews and training sessions.

**Required Skills & Qualifications**:

- Bachelor’s degree in any discipline.
- **1.5 - 2.5 years** of experience in quality assurance or a related role in the BPO industry.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Familiarity with quality management tools and frameworks (e.g., Six Sigma) is a plus.
- Attention to detail and ability to work under mínimal supervision.

**Key Competencies**:

- Ability to evaluate large volumes of data with precision.
- A customer-focused mindset with a commitment to delivering excellence.
- Strong interpersonal skills to liaise effectively with diverse teams.
- Proactive and self-motivated with a drive for continuous improvement.

**What We Offer**:
Competitive salary and benefits package.

Opportunity to work in a dynamic and innovative environment.

Career growth and development opportunities.

Supportive and collaborative team culture.

**Job Types**: Full-time, Permanent

**Interview Location**: Gurgaon, Udyog Vihar Phase-4, Nimai Tower

**Application Process**:
**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹24,000.00 per month

**Benefits**:

- Leave encashment
- Paid sick time

Schedule:

- Day shift

**Experience**:

- Data management: 2 years (required)
- Quality management: 2 years (required)
- Monitor data: 2 years (required)
- Analyze data: 2 years (required)
- Data quality check: 2 years (required)

Work Location: In person

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