Customer Relations Exec for a Oem

2 weeks ago


Pune, India Skillventory Full time

**Customer Relations Exec For a OEM**:

- From 1 to 2 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Puneor

**Roles and Responsibilities**
- Exp of Handling inbound and outbound Calls
- Registering & maintaining the call records
- Maintain CRM activities copies and records (Soft & Hard)
- Query acknowledgement and followed action update call
- Sales leadacknowledgement and followed action update call
- PSF/CSI Activities (Calling & Reporting)
- Instant Feedback collection and report generation
- Capturing Customer's Feedback, Suggestion, Complaint & Escalating
- Customer Feedback/Complaint Card
- Provide clear information about product, services and process
- Escalate & Co-ordinate with the Sales Team to Resolve Customer Concerns
- Ensure Customer Satisfaction & Maintain Relationships
- Role:_Customer Success, Service & Operations - Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Automobile
- Department:_Customer Success, Service & Operations
- Role Category:_Customer Success, Service & Operations - Other
- Employment Type:_Full Time, Permanent
- Key Skills- Customer RelationshipInboundOutbound CallingEducation
- UG:_Any Graduate

**Company Profile**:
SKILLVENTORY
- Exp of Handling inbound and outbound Calls
- Registering & maintaining the call records
- Maintain CRM activities copies and records (Soft & Hard)
- Query acknowledgement and followed action update call
- Sales leadacknowledgement and followed action update call
- PSF/CSI Activities (Calling & Reporting)
- Instant Feedback collection and report generation
- Capturing Customer's Feedback, Suggestion, Complaint & Escalating
- Customer Feedback/Complaint Card
- Provide clear information about product, services and process
- Escalate & Co-ordinate with the Sales Team to Resolve Customer Concerns
- Ensure Customer Satisfaction & Maintain Relationships
- Contact Company:_SKILLVENTORY


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