Customer Support Executive

3 days ago

Kundrathur Chennai Tamil Nadu, India jaikrishna technology private limited Full time

**Key Responsibilities**:

- Inbound and Outbound Calling: Make and receive customer calls to promote Holoware

products and services.
- Lead Generation: Generate new leads through cold calling and warm lead follow-ups.
- Product Knowledge: Develop in-depth knowledge of Holoware's offerings and provide

accurate information to customers.
- Customer Support: Handle customer queries, complaints, and provide solutions in a timely

and professional manner.
- Sales Target: Meet and exceed assigned sales targets by convincing potential clients and

upselling to existing customers.
- Data Management: Maintain accurate records of customer interactions, feedback, and

transactions in CRM systems.
- Feedback Collection: Gather customer feedback to improve product offerings and services.
- Follow-ups: Engage in regular follow-ups with customers to close sales and ensure

satisfaction.
- Team Collaboration: Work closely with the sales, marketing, and support teams to achieve

company objectives.

**Qualifications**:
Education: High school diploma or equivalent; Bachelor's degree in any field is a plus.
- Experience: Prior experience as a Telecaller, Customer Service Representative, or Sales

Representative is preferred.
- Skills:

- Excellent verbal communication and active listening skills.
- Proficiency in [languages specific to region, e.g., English, Hindi, etc.].
- Strong sales and negotiation abilities.
- Ability to handle rejection and customer objections with patience.
- Basic computer skills, including familiarity with CRM software.
- Personality Traits: Positive attitude, self-motivated, goal-oriented, and persuasive.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9940294718

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