1a application and monitoring
5 days ago
Mandatory Skills:
- Understanding of technology and Infrastructure with experience working in Monitoring environment
- Production Environment Application Monitoring & Treatment of anomalies
- Knowledge of technical concepts & protocols (Network, Database, System, etc.)
- Working knowledge of IT Service Management tools (SNOW, HPSM, etc.) and Event Management Tools(ORION, BMC, etc.)
- Working knowledge of handling alerts/incidents using SOPs.
- Open to work in 24X7 Operational environment.
- Excellent verbal and written communication skill to handle customers.
Desirable Skills
- Working knowledge of Event, Incident, Problem & Change Management.
- Understanding of tools like JIRA, ALM
- Understanding of ITIL processes.
- Proficient in MS Office Suite
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