Chief Operating Officer

**Job Title**:Chief Operating Officer (COO)

**Department**:Executive Leadership Reports To: Chief Executive Officer (CEO)

**Location**:WFO Employment Type: Full-Time

**Experience Level**:Senior Executive (6+ years)

**About the Company**

Weboapp Discovery is a fast-growing software development company that specializes in delivering custom solutions to clients across diverse industries. Our services range from web and mobile app development to cloud solutions, DevOps, UI/UX design, SaaS products, and enterprise software. We work in a dynamic, fast-paced, and project-driven environment, serving clients from startups to large enterprises globally.

**Position Overview**

The Chief Operating Officer (COO) will play a pivotal leadership role in ensuring the company’s operations align with strategic goals, focusing on seamless project delivery, client satisfaction, process optimization, and cross-functional team management. The COO will be responsible for overseeing daily operations, resource planning, client engagement workflows, and ensuring project profitability and scalability.

**Key Responsibilities**

1. Operational Leadership
- Lead and optimize all day-to-day operational functions across software delivery, project management, and client engagement.
- Develop and implement business strategies, operational procedures, and best practices. -Drive operational efficiency, risk mitigation, and service quality across departments.

2. Project Oversight & Delivery Management
- Supervise the Developers to ensure on-time, on-budget, and high-quality project deliveries.
- Monitor project pipelines, timelines, sprint velocity, QA cycles, and resource allocation.
- Resolve project bottlenecks and client escalations quickly and effectively.
- Ensure proper implementation of Agile/Scrum, Kanban, or hybrid delivery frameworks depending on the project type.

3. Client & Account Management
- Collaborate closely with client success and sales teams to understand customer expectations, KPIs, and delivery timelines.
- Engage with clients directly during onboarding, key milestones, escalations, and project retrospectives.
- Ensure SLAs are defined, met, and exceeded; build long-term, trust-based client relationships.

4. Strategic Planning & Execution
- Assist the CEO in strategic planning and execution, identifying areas for growth, improvement, and expansion.
- Translate company goals into operational roadmaps and department-level objectives.
- Monitor key business metrics (KPI dashboards, burn rates, margins) to support executive decision-making.

5. People & Culture Leadership
- Mentor department heads, delivery leads, and team managers across tech, QA, design, sales, and support.
- Oversee performance management, succession planning, and leadership development programs.
- Champion a high-performance, people-centric, collaborative company culture.

**Required Qualifications & Experience**
- Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field. Master’s or MBA preferred.
- 6+ years of leadership experience in software development or IT services, with at least 2 years in a COO, VP, or Director-level role.
- Proven track record of managing multi-disciplinary teams and client-based software development projects (preferably in Agile environments).
- Hands-on experience in delivery management, client handling, budget management, and scaling operations.
- Strong knowledge of project tracking tools (e.g., Jira, Asana, ClickUp), CRMs (e.g., Zoho, Salesforce), and development methodologies.

**Key Skills & Competencies**
- Exceptional leadership and team-building skills
- Strong analytical and problem-solving mindset
- Excellent communication, negotiation, and conflict-resolution skills
- Deep understanding of client engagement models and project lifecycles
- Ability to drive change, improve systems, and scale operations
- Result-driven, with a focus on business outcomes and client satisfaction

**What We Offer**
- Competitive salary with performance bonuses
- Opportunity to work on global, high-impact client projects
- Collaborative and fast-paced startup culture

**Application Instructions**

**Job Types**: Full-time, Permanent

Pay: ₹25,771.69 - ₹80,967.42 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Work Location: In person