HRo (Workforce Admin) - Am

Ready to shape the future of work?_
- At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges._
- If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment._
- Responsibilities._
- 1. BGC & Onboarding Process Management:_
- o Supervise pre-joining formalities, including document collection, verification, and background check initiation._
- o Coordinate with third-party vendors and internal teams for pre-employment check status tracking, escalations, and closure._
- o Ensure onboarding platform updates (Oracle Taleo or similar) and Day 1 readiness, including employee ID creation and system access._
- o Ensure compliance with onboarding checklists, SLAs, and documentation standards._
- 2. Data Handling and Validation:_
- o Collect, validate, and manage large datasets to ensure accuracy and completeness._
- o Conduct regular audits to maintain data integrity and resolve discrepancies._
- o Manage changes to employee records across the employee lifecycle._
- o Track and resolve data discrepancies and errors by coordinating with HR, payroll, and IT teams._
- 3. Employee Data Management & Governance:_
- o Oversee and/or execute end-to-end employee master data administration (hires, personal data & organizational/job changes, positions, terminations, etc.) in HRIS platform._
- o Maintain data integrity and ensure accuracy through validation and regular audit checks._
- o Act as a control point for high-risk or sensitive HR transactions and escalations._
- o Review bulk uploads and mass changes to employee data for compliance and accuracy._
- o Queue management - case triaging & closure._
- 4. Process Ownership & SLA Management:_
- o Ensure adherence to SLAs, internal controls, and standard operating procedures across the data administration lifecycle._
- o Support or lead operational planning for high-volume changes such as org-wide promotions, year-end reviews, or system migrations._
- o Ensure compliance with data protection regulations (e.g., GDPR) and internal data governance policies._
- o Maintain documentation for audit readiness and reporting purposes._
- 5. Stakeholder Engagement:_
- o Collaborate with HRBPs, payroll, onboarding, IT, and compliance teams to ensure accurate and timely processing of employee data, BGC and employee onboarding._
- o Act as a liaison between operational teams and global HR teams for issue resolution and data integrity assurance._
- 6. Process Optimization:_
- o Identify opportunities for automation and process improvement in workforce data administration._
- o Drive initiatives to reduce manual errors and improve first-time-right performance._
- o Handle escalations or exceptions related to data transactions and coordinate corrective actions._
- Qualifications we seek in you_
- Minimum Qualifications_
- _Bachelor’s degree in HR, Business, Data Science, or a related field._
- _Proven experience in Workforce Data Admin or a related role, with a background in leadership._
- _Proficiency in data tools and platforms (e.g., Power BI, Tableau)._
- _HCM tool experience - Oracle preferred._
- _Experience in ticketing tool like Service Now, Zendesk, etc is preferrable._
- _Excellent verbal and written communication skills._
- _Willingness to work 5 days from office in client specific shift._
- Preferred Qualifications/ Skills_
- _Certifications in project management or data analytics._
- _Proven ability to manage operations and coordinate with multiple stakeholders._
- _Familiarity with workforce analytics and audit-readiness practices._
- _Strong leadership and interpersonal skills._
- _Analytical mindset with a focus on problem-solving._
- _Ability to manage multiple priorities and deliver under tight deadlines._
- Why join Genpact?_
- _Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation_
- _Make an impact - Drive change for global enterprises and solve business challenges that matter_
- _Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities_
- _Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day_
- _Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress_
- Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up._
- Let’s build tomorrow together._
- Genpact is an Equal Opportunity Employer an