Functional Associate

1 day ago

Gurgaon, India Ginni Systems Full time

The Ginesys One team consists of members from Ginesys the parent company along with its subsidiaries / investees. Though we are spread across India in terms of offices, we have a common goal to make omnichannel retail and distribution simpler.- To this goal we have united and pre-integrated our apps to form the Ginesys One suite, we have combined our support strength to make one support team and we are also improving our delivery experience to make it one go-live experience.We love the challenges of retail and are busy solving them to create a great retail tech suite.**About Ginesys-**
- Ginesys (Ginni Systems Ltd.) is India’s first integrated Retail specific ERP software, which covers the entire value chain from manufacturing to distribution to retail. A single-stop cloud solution for all retail, we aspire to be the best retail software provider and Point-of-Sales solution in the market. The company was founded in 2006 at Kolkata. We have our corporate office in Gurgaon and branch offices at Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa.-
**Why Us ?**

The journey from a startup to a successful leading Indian enterprise product company has been made possible by the hard work of our colleagues. They want to solve the most challenging problems and work on the latest technologies. If you want to join this bright and hungry team do get in touch but remember it will not be easy.**Title : Functional Associate**

**Location : Gurgaon**

**Experience : 0-1 Years**

**What you are required to do in this role**
- First line of defense to handle inbound calls to provide assistance with existing and fresh issues
- Providing technical support to teams within the organisation, and to external clients when required
- Assisting with systems integrations and installations
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures
- Identifying and resolving technical issues
- Managing coordination at zonal levels where required
- Delivering regular and customised training to teams within the business
- Preparing maintenance plans and upgrading schedules for the organisation’s systems
- Developing reports for teams across the business

**What makes you a fit for this role ?**
- Basic understanding and knowledge of SQL and Oracle (preferred, not mandatory) General work knowledge of retail and ERP systems (preferred, not mandatory) Intimate knowledge of an organisation’s computing systems.- Ability to explain complex ideas to those with limited IT and systems knowledge- Exceptional verbal and written communication skills Listening ability and patience- Extraordinary customer service and relationship management experience Critical thinking skills**Why you should work with us at Ginesys ?**
- One of the fastest growing complete cloud-based ERP solution in the industry
- Amongst the best in terms of remuneration to its employees
- Challenging and constructive environment to help you grow as a professional
- Employees oriented policies and various rewards & recognition programs
- Evolving the retailing standards through stable and strong presence in the market
- Endless opportunities for out-of-the-box thinkers

**Experience Required**:

- 0-1 Years

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