Receptionist & Telecaller

**About Company**:

- **UNI ARK STUDY ABROAD PVT LTD**_, headquartered in Kochi, Kerala have 5 branches, stands as a distinguished entity set to embark on a strategic expansion initiative through the establishment of a new branch in Trivandrum, Kerala. Our corporate ethos is steeped in professionalism, agility, and innovation, positioning us as a preeminent INTERNATIONAL EDUCATION SPECIALIST. UNI ARK has earned an esteemed reputation for delivering universally trusted and respected guidance in the realm of higher education. Emerging as a prominent force in the sector, UNI ARK represents a pinnacle of diverse expertise and linguistic finesse, distinguishing itself among the foremost higher education consultancies in India. The company's unparalleled proficiency and enduring presence have garnered swift recognition from discerning observers.
- Our Distinctive Work Environment Encompasses:_
- **Modern Office Setting**:

- Our state-of-the-art office spaces provide a contemporary and conducive environment, fostering a culture of innovation and efficiency.
- **Growth Opportunities**:

- UNI ARK is committed to nurturing the professional growth of its team members, offering avenues for career advancement within the organization.
- **Student Counseling for Overseas Education**:

- Engage in meaningful interactions with students, providing expert guidance on pursuing higher education abroad, aligning their aspirations with global academic opportunities.
- **Student Follow-up**:

- **Query Resolution and Registration Handling**:

- Demonstrate adeptness in resolving student queries with precision and professionalism, while also managing the intricacies of the registration process.
- **Comprehensive Student Assistance**:
**Objective**:
To ensure a professional and efficient front desk operation, providing excellent telephonic communication and customer service to enhance the overall experience for clients and visitors.

**Responsibilities**:
**1. Front Desk Operations**:

- Greet and welcome visitors in a courteous and professional manner.
- Manage incoming calls, promptly directing them to the appropriate department or individual.
- Maintain a tidy and organized reception area, creating a positive first impression for guests.

2. **Telephonic Communication**:

- Answer, screen, and forward incoming calls efficiently, ensuring a high standard of customer service.
- Provide information to callers, take messages, and transfer calls to appropriate personnel.
- Handle inquiries with professionalism, addressing customer needs and concerns.

3. **Appointment Scheduling**:

- Schedule appointments for clients or visitors with relevant staff members.
- Coordinate and confirm appointments to ensure optimal utilization of time.

4. **Administrative Support**:

- Assist with administrative tasks, including sorting and distributing mail, handling courier services, and maintaining office supplies.
- Ensure accurate record-keeping of visitor logs and contact information.

5. **Customer Assistance**:

- Act as the first point of contact for clients and visitors, offering assistance and guidance as needed.
- Provide basic information about the organization and its services.

6. **Communication Liaison**:

- Serve as a communication link between various departments, relaying messages and ensuring effective internal communication.

7. **Technology Proficiency**:

- Utilize office equipment such as telephone systems, fax machines, and computer systems proficiently.
- Ensure the efficient operation of telecommunication systems.

8. **Problem Resolution**:

- Address and resolve customer inquiries or complaints promptly and professionally.
- Escalate complex issues to the appropriate department for further resolution.

9. **Multitasking**:

- Handle multiple tasks simultaneously, including managing phone lines, welcoming visitors, and providing administrative support.

10. **Adherence to Protocols**:

- Follow established protocols for security, privacy, and confidentiality.
- Implement and maintain reception procedures to ensure a smooth workflow.

**Qualifications and Skills**:

- Excellent verbal communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in using office equipment and computer systems.
- Pleasant and professional demeanor.
- Customer service orientation.
- Previous experience in a receptionist/tele caller role is preferred.

By effectively fulfilling these responsibilities, the Receptionist/Tele caller plays a crucial role in creating a positive and welcoming atmosphere for clients, visitors, and staff members.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Paid time off

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person