Vip Host/hostess

5 hours ago

Bengaluru, India Intouch CX Full time

**About the Job**

**As a VIP Customer Service Associate, You Will**
- Have daily interactions with VIP customers and handle all issues from end to end via phone, social media, and chat.
- Proactively engage customers via social media to encourage participation in upcoming sales events.
- Quickly and and effectively build rapport with customers, diagnose, and resolve issues
- Engage with VIP players through 1:1 interaction to increase sales and customer retention.
- Moderate the forums: flag posts, monitor Bugs & Issues category, review escalations from moderators.
- Engage in Social Media monitoring and moderation (Facebook, Instagram, and Twitter accounts),
- Perform Beta feedback summary and analysis.
- Quickly and effectively build rapport with customers, as well as understanding customer needs and requests.
- Provide great service without escalations and create an overall excellent customer experience for VIP players.
- Go the extra mile to engage with customers, solving their issues and ensuring satisfaction

**As a VIP Customer Service Associate, You Have**
- A post-secondary degree in any major
- 2- 4 years of customer service experience
- Fluency in spoken and written English
- Excellent reading comprehension and writing skills
- The ability to think critically on assigned projects, ask questions, and work with a positive and flexible attitude
- A sense of professionalism and ability to develop good relationships
- The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
- Strong analytical skills and attention to detail
- A flexible schedule - Must be okay to work nights
- The ability to multitask, prioritize, and meet timelines on deliverables.
- The willingness to keep abreast of new updates, issues and resolutions

**Benefits of working as a VIP Customer Service**:

- An attractive compensation package with performance-based incentives
- Incredible learning and growth opportunities
- Outstanding rewards and recognition program & employee engagement activities
- Free Food and Transport while working on-site
- Medical Insurance

**Regards,**

**Sindhu M Udupi**

**Executive Talent Acquisition**

**Intouch CX India Private Limited**

7406232123 | Mobile

No. 92/1B, Electronics City Phase 1, Bengaluru
- 560 100.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹250,000.00 - ₹550,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Electronics City Phase 1, Bengaluru - 560100, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

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