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Customer Service Representative

2 weeks ago

Raipur Chhattisgarh, India Vinayak Trading Company Full time

**About us**

Vinayak Transport Company is a small business in Chhattisgarh 492001. We are professional and agile.

Our work environment includes:

- Modern office setting
- Food provided
- Modern office setting

**Responsibilities**:

- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Utilize Salesforce software to manage customer interactions and maintain accurate records
- Communicate effectively in both English and Spanish to assist bilingual customers
- Collaborate with sales team to identify opportunities for upselling and cross-selling
- Resolve customer complaints or issues by investigating the root cause and providing appropriate solutions
- Follow up with customers to ensure their satisfaction and address any additional needs

**Requirements**:

- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written, in English and Spanish
- Ability to multitask and prioritize tasks in a fast-paced environment
- Excellent problem-solving skills with a customer-focused mindset
- Experience in telemarketing or sales is a plus

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person