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Officer-customer Service

2 weeks ago

Raipur Chhattisgarh, India InterGlobe Aviation (IndiGo) Full time

**Job Posting Start Date**:6 Mar 2025

**Location**: Raipur, Chhattisgarh, IN

**Company**:InterGlobe Aviation Ltd

**We are hiring for - Officer - Customer Service - Raipur at IndiGo**.

We would like to invite you for a Face to Face Round of Interview. Please find below the Timing and Venue Details.

**Date** - 18 Feb 2025, Tuesday

**Reporting Time** - Yet to be Decided

**Venue** - Yet to be Decided

**CVs will be collected till 10 AM only**

**Application for this job is a must before coming for the interview ( Please make sure to tick YES at registered for Walk In Drive)**

**Eligibility Criteria**:

- **Educational Qualification**: Graduates from a Recognized Board or University as determined by IndiGo.
- **Desired Skills**: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
- No Visible Tattoo marks/ body art
- **Age**: Up to 27 Years

Kindly check the eligibility criteria before appearing for the Interview.

**Documents to be Carried -**
- CV / Resume ( with Photo)
- Photocopy of Adhaar Card
- Photocopy of Graduation Mark sheet & Certificate

**Please Note -**

===============================================================================================

**JOB DESCRIPTION**

**Officer - AO&CS in the role of Customer Service**

**(OUText - Customer Service)**

**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.

**Reservations & ticketing**:

- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.

**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.

**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.

**Post flight departure**
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time

**“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”**

**=======================================**

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