Officer-customer Service
3 days ago
**Job Posting Start Date**:6 Mar 2025
**Location**: Raipur, Chhattisgarh, IN
**Company**:InterGlobe Aviation Ltd
**We are hiring for - Officer - Customer Service - Raipur at IndiGo**.
We would like to invite you for a Face to Face Round of Interview. Please find below the Timing and Venue Details.
**Date** - 18 Feb 2025, Tuesday
**Reporting Time** - Yet to be Decided
**Venue** - Yet to be Decided
**CVs will be collected till 10 AM only**
**Application for this job is a must before coming for the interview ( Please make sure to tick YES at registered for Walk In Drive)**
**Eligibility Criteria**:
- **Educational Qualification**: Graduates from a Recognized Board or University as determined by IndiGo.
- **Desired Skills**: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
- Airport Operations Experience Preferred.
- No Visible Tattoo marks/ body art
- **Age**: Up to 27 Years
Kindly check the eligibility criteria before appearing for the Interview.
**Documents to be Carried -**
- CV / Resume ( with Photo)
- Photocopy of Adhaar Card
- Photocopy of Graduation Mark sheet & Certificate
**Please Note -**
===============================================================================================
**JOB DESCRIPTION**
**Officer - AO&CS in the role of Customer Service**
**(OUText - Customer Service)**
**Job purpose**:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
**Key responsibilities and accountabilities**:
Assist customers through all procedures related to arrivals & departures in the following activities.
**Reservations & ticketing**:
- Making reservations across the counter
- Selling of tickets.
- Remitting cash to the concerned department.
- Answering customer queries over the telephone.
**Departures**
- Attend the pre - flight and post flight briefings.
- Setting up of check in counters.
- Screening of checked in baggage.
- Maintain high quality of Check in procedures.
- To assist customers with special requests.
**Arrivals**
- To assist customers with special requests.
- To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
- Co-ordination with the baggage vendor for the damaged bags.
- Follow up with the en-route stations regarding lost baggage.
**Post flight departure**
- Filing of all necessary flight papers
- Any other responsibility assigned by the management from time to time
**“Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.”**
**=======================================**
NA
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