Customer Service Representative 1
2 weeks ago
**Primary Responsibilities**
- Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM), delivery management, past due & open order management
- Generate RAM for material return from global warehouses/customers
- Places orders, provides information on part pricing and availability, order status, and delivery information
- Communicates responses back to internal & external customers using communication tools like Apropos etc
- Perform transactional activities in SAP, ESKER, QUICKBASE & WINSHUTTLE tools
- Follows up on urgent orders to ensure they have shipped.
- Ensure adherence to targets set for all SLAs
**Mandatory Skills**
- MS Word, MS Power Point & MS excel skills.
- Excellent verbal and written communication skills, able to communicate cross-functionally
- Strong problem solving skills
**Desirable Skills**
- Experience in aftermarket Spares Operations or Automotive
- Understanding of reverse value chain/repair operations
- Reading & Writing skills in languages like Mandarin/Korean/Japanese
**Minimum Qualifications**
- Educational qualification: BE : Industrial / Production Engineering
- Cut off percentage: 65% Aggregate (No backlog as of now)
- Experience between 0 - 4 years
**Our Commitment**
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
**We Look Forward to Your Application
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