Customer Care Executive

2 days ago

New Delhi, India Corporate Steps Full time

**Duties/ Roles & Responsibilities -**:

- Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
- Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
- Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
- Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
- Work with Operations to address and resolve store issues.

**Salary**: Up to ₹300,000.00 per year

Schedule:

- Morning shift

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Person should have experience in cosmatics as a customer care executive.

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)

**Speak with the employer**

+91-XXXXXXXXXX

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