Bpo Call Centre

3 days ago

Mumbai, India OVO Enterprise Full time

OVO 4/94, Kadri Park, Irla S.V.
Road, Vile Parle (West),
Mumbai - 400 056.

The BPO Agent is responsible for handling customer queries, providing product/service information, and resolving customer complaints for American clients. They must possess excellent communication skills, both verbal and written, to ensure customer satisfaction. Agents are expected to be proactive in identifying customer needs and offering solutions. Additionally, they must maintain accurate customer records and adhere to company policies and procedures.

Key Responsibilities:

- Answer inbound calls and respond to customer queries
- Provide product/service information and educate customers on features and benefits
- Resolve customer complaints and issues in a timely and efficient manner
- Maintain accurate customer records and update them as needed
- Meet or exceed performance metrics such as call handling time, customer satisfaction, and quality standards
- Follow company policies and procedures and ensure compliance with regulatory requirements
- Attend training sessions and stay up to date on product/service offerings and industry trends

**Requirements**:

- Excellent verbal and written communication skills in English
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Good interpersonal and customer service skills
- Willingness to work flexible schedules, including night shifts and weekends
- High school diploma or equivalent, with some college education preferred
- Previous experience in a customer service or call center environment is preferred

1

**Salary**: ₹25,000.00 - ₹45,000.10 per month

**Benefits**:

- Work from home

Schedule:

- Night shift
- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- tele sales: 2 years (preferred)
- total work: 2 years (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 9221221174

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