Travel Customer Care Executive

2 weeks ago

Noida, India Whitefox Travels Pvt Ltd Full time

Customer Service Executive Responsibilities
- Supervising a team of customer support professionals.
- Monitoring the entire customer service process.
- Resolving customer issues brought to your attention.
- Creating procedures and policies for effective customer service.
- Planning how to train customer support professionals.
- Standardizing the customer service delivery of an organization.
- Tracking the work of every customer service representative in the team.
- Performing quality assurance surveys with customers.
- Conveying customers’ feedback to the team.
- Fixing appointments according to the convenience of clients and customers.
- Interacting with customers to determine whether they have a desirable and shareable experience.
- Helping every customer service professional improve.
- Possessing the knowledge and ability to improve customer service of the organization.
- Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements
- A bachelor’s degree in administration or a related field.
- A minimum of 1 years of experience as a customer service representative.
- Superior written and oral communication skills.
- Leadership skills to guide and improve a team.
- Data entry and basic computer skills.
- Knowledge about customer relationship management systems.
- Knowledge about the best mediation and conflict resolution tactics.
- Ability to empathize with customers.
- Utmost patience while dealing with angry and agitated customers.
- Ability to respect every customer.
- Fast and efficient problem-solving skills.

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are comfortable with 20k to 25k salary?

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Travel Customer Care Executive: 1 year (required)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- US English (required)
- English (required)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Ability to Relocate:

- Noida, Uttar Pradesh: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8512012879

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