Associate - Cso Client Due Diligence

1 - 3 Years

1 Opening

Bengaluru, Kolkata

**Role description**:
Client Service Operations (CSO) Client Due Diligence Associate works as a member of CSO team in the Grant Thornton US Knowledge & Capability Center (GTKCC) which is an extended team of Grant Thornton US. CSO is an internal specialty function focused on risk mitigation, third-party vendor management, and assisting engagement teams to achieve sustainable client growth. The team acts as a single point of contact between account teams and internal organizations. Client Diligence team ensures consistent firm-wide delivery of standardized and centralized responses to clients that certify ongoing compliance.

Role Summary & Responsibilities
- INDUS Capability for Client Information Requests:

- Utilize previously approved responses and best practices to efficiently address client Due Diligence Questionnaires (DDQ), vendor questionnaires, supplier registration forms, and RFI
- Maintain and regularly review the knowledge repository to ensure accuracy, relevance, and effectiveness in addressing client inquiries
- Liaise with different groups (legal, compliance, IT security, etc.) within the firm to get responses for the questionnaires
- Drive client information requests and support the CSO team in fulfilling client information requests, ensuring timely and accurate responses
- Continuously identify opportunities to enhance process efficiency and implement agreed-upon improvements
- Assist and monitor the overall status of open items in the request queue

**Skills**:
Skill sets / Competencies
- Ability to multitask and perform effectively under high volume conditions with tight deadlines
- Strong problem-solving, analytical, organizational, and decision-making skills
- Ability to prioritize, coordinate, and complete multiple tasks
- Detail-orientated and deadline-focused
- Strong work ethic
- Collaborative mindset with the ability to work effectively in a team environment
- Committed to providing exceptional client service and responsiveness, ensuring a strong focus on client satisfaction
- Effective communication and writing skills
- Adherence to strict confidentiality policies and procedures
- Self-motivated with the ability to work autonomously at times, involving team members and escalate issues, as needed
- Process-oriented mindset
- Ability and eagerness to learn quickly and adapt to new information and processes

**About Grant Thornton INDUS**:
‘Grant Thornton INDUS’ comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn’t just what we do - it’s how we do it. We support and enable the firm’s purpose of making business more personal and building trust into every result. We’re collaborators - obsessed with quality and ready for anything - who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton’s access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS. We are a transparent, competitive, and excellence-driven firm that offers an opportunity to be part of something significant. In addition, professionals at Grant Thornton INDUS serve communities in India through inspirational and generous services to give back to the communities they work in. Grant Thornton INDUS has its offices in two locations in India - Bengaluru and Kolkata