Tele Caller Executive

6 days ago

Vikhroli Mumbai Maharashtra, India TechBerry Infotech Full time

We are seeking a motivated and professional **Telecaller** to join our team for **Techberry Infotech Private Limited** in **Mumbai** at our **Vikhroli (West)** location. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to **Software & IT Services**. The role offers a dynamic environment with opportunities for growth.

**Key Responsibilities**:

- Handle customer calls in a professional and efficient manner.
- Address customer queries, concerns, and complaints with a problem-solving approach.
- Maintain accurate records of customer interactions and follow-ups.
- Provide timely and relevant information to customers to resolve their issues.
- Work collaboratively with other teams to escalate and resolve complex issues.
- Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates.

**Job Requirements**:
**Job Types**: Full-time, Fresher

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Telecommunication: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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