Trainee Dropship Support Coordinator

Saks Off 5th (SO5) is a world-class destination for top designer brands at extraordinary value. SO5 combines the two great joys of shopping: the delight of discovering the best in luxury and the thrill of finding a deal. A modern shopping experience of carefully curated designer trends, exceptional service and savings on the biggest names in fashion, we lead the market as the premier luxury-value destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. We are currently in the midst of a dramatic expansion, driven by significant enhancements to our platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.

What This Position is All About?

We want to make SO5 your favorite place to work and shop. We are setting up a new team in Bangalore to support the Dropship Operations

The Drop Ship Associate will onboard new vendors and maintain existing vendors. They will
- Assist in following up and communication with vendor and partnering with Ecom Teams and Merchants through on boarding process.
- Act as the operational liaison between the Drop Ship Team and various internal teams (Merchants, Lifecycle Team, Ecom Team, IT), Vendors and Service providers.
- Be the contact for vendor to help vendor solve daily operation exceptional and also monitor vendors performance through internal metrics.

**Onboarding Activities**
- Manage and onboard new vendors and ensure timeline targets are achieved.
- Proactively follow up with vendors to address vendors concerns and questions.
- Run reporting to identify issues with vendor carrier third party usage and follow up with vendors and carriers on any issues or opportunities.
- Manage tracking of both third party and vendor generated packing slips, and assist in implementing and monitoring any company required changes.
- Troubleshoot item creation with workflow teams; identify any issues and work toward resolution; and identify opportunities to improve process in speed to site.

**Maintenance Responsibilities**
- Maintain vendor compliance reporting and work with Drop Ship Manager to implement SLAs and vendor chargebacks.
- Support Existing vendor migrate from previous 3rd party platform to new platform within SLA
- Monitor daily report and remind vendor to fulfill customer order within SLA
- Receive vendors’ invoicing/transportation related request and solve the problem with relative team together.
- Analyze operational dashboards to identify improvement opportunities.
- contribute improvement solution suggestion, and implement experiment
- Support overall customer experience initiatives and projects as assigned by the Drop Ship Manager
- Develop recaps Develop recaps Develop recaps Develop recaps

**Educational Requirements**
- Bachelor’s degree
- Understanding of retail landscape, and “best practice” systems and functionality.
- Good communication, partnership building and maintaining, attention to detail and problem-solving skills
- Good writing, speaking, and presentation skills

**Job Qualifications**:
**_"We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all."_