Operations Executive
2 weeks ago
**Responsibilities**:
- Accurately process and manage customer orders from receipt to delivery.
- Verify and update order information in the system.
- Coordinate with warehouse and logistics teams to ensure timely shipment of orders.
- Monitor order status and communicate updates to customers and internal teams.
- Conduct NDR (Non-Delivery Report) calling to resolve delivery issues.
- Handle order confirmation queries from customers.
- Provide accurate and timely updates to customers regarding their orders.
- Address and resolve complaints and escalate issues when necessary.
**Qualifications**:
- Previous experience in operations, order processing, or customer service is preferred.
- Batchlore degree BBA / B Com is more preferred.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in MS Office and experience with order management systems is a plus.
**Benefits**:
- Paid sick time
- Paid time off
Schedule:
- Day shift
**Education**:
- Bachelor's (required)
**Experience**:
- Order Processing: 1 year (required)
- Operations management: 1 year (required)
**Language**:
- English (required)
Work Location: In person
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