International Operations/customer Support Associate/international Bpo

5 days ago

Zirakpur, India Terrasparq Tech Pvt. Ltd. Full time

We are hiring for Technical Customer Service Associate/ Sales Administrator/Invoicing Specialist profile

**Fresher and experience both can apply.**
**- Night Shifts**

**-5 days working**

**-Ability to resolve the customer queries over Call and Chat.**

**Key Responsibilities**
- Resolve service-related issues by understanding customer needs and providing effective solutions.
- Document all customer interactions and resolutions in the CRM or ticketing system, ensuring accurate records.
- Work closely with other teams (e.g. technical support, sales, billing) to address complex questions and ensure smooth problem resolution.
- Follow up on pending issues to make sure customers’ concerns are fully resolved and satisfaction is achieved.
- Identify recurring issues or common feedback and suggest improvements to our support processes or documentation.
- Contribute to a positive, collaborative team environment by sharing knowledge and supporting colleagues.

**Required Qualifications and Skills**
- Bachelor’s degree in any discipline (or equivalent experience) is required.
- Minimum of one year of experience in a customer support or service role, demonstrating familiarity with common support tasks and a customer-focused mindset.
- Excellent verbal and written communication skills, with the ability to explain solutions clearly and courteously to diverse audiences.
- Strong problem-solving skills, patience, and empathy to understand customer concerns and provide a great experience.
- Positive, team-player attitude; adaptable to changing priorities; and able to work independently when needed.
- Willingness to work in a shift-based schedule, including evenings and weekends to meet our customer support needs.

Pay: ₹200,000.00 - ₹400,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Ability to commute/relocate:

- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 7986144383

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