
Customer Support Associate
5 days ago
**We are Hiring**
Designation : Customer Support
Language : Kannada & Average English
Shifts : Rotational shift & Rotational week off
6 day's working
Experience : fresher & experience
Salary : 16TH & 18CTC
Location : Ambattur, Chennai.
**Roles & Responsibilities**:
**Listening**: Attentively listen to customers to understand their concerns and needs.
**Effective Communication**: Clearly and concisely convey information to customers, ensuring they understand the solutions or information provided.
**Issue Resolution**: Identify and address customer problems or concerns, providing timely and effective solutions.
**Decision-Making**: Make informed decisions to resolve customer issues or escalate problems to higher levels when necessary.
**Record Keeping**: Maintain accurate and detailed records of customer interactions, feedback, and resolutions.
**Courtesy**: Interact with customers in a courteous and professional manner.
**Maintain Confidentiality**: Handle customer information with care, respecting privacy and confidentiality.
**Collaboration**: Work closely with other team members, departments, or supervisors to resolve complex issues or improve overall customer satisfaction.
**Feedback**: Provide constructive feedback to enhance team performance.
**Salary**: Up to ₹18,000.00 per month
Schedule:
- Rotational shift
- Weekend availability
Supplemental pay types:
- Performance bonus
**Language**:
- Kannada (required)
Ability to Commute:
- Ambattur, Chennai, Tamil Nadu (required)
Work Location: In person
**Speak with the employer**
+91
6380723976
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