Customer Support Executive Internship

20 hours ago

Noida, India Mimansa Technology Full time

Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive.

Your main goal for this role will be to monitor each employee’s work and provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.

In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

**Responsibilities**:

- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Assisting the HR department with hiring new employees.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.

**Job Types**: Full-time, Internship, Fresher

**Salary**: ₹१०,०००.०० per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Internet reimbursement

Schedule:

- Flexible shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

**Speak with the employer**
+91 8882618347

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