Operations Associate

2 days ago

Kochi, India Season Two Senior Living Full time

**ROLE AND RESPONSIBILITIES.**

**About the role**

We are looking for a reliable Operations Associate to support the Centre operations with the Centre In Charge in the day-to-day business activities. The Operations Associate’s responsibilities include performing administrative tasks, working with other departments as required to ensure smooth operations.

**Responsibilities **
- Supporting the Centre head with the Administrative tasks and enforcement of company policies and standards.
- Execution and maintenance of legal documentations pertaining to residents
- Prepare and maintain inventories and registers as per legal guidelines
- Prepare and review incident reports.
- Stay in contact with residents’ families, per needs and requests.
- Coordinate monthly resident billing with Accounts team by the 5th of each month and followup payments. Track changes in services plans, or additional charges to update resident invoices
- Coordinate with the Consultant Physician and Home Health department that is responsible for the personal care of the residents. Ensure the health and social services available to the residents are of top quality and monitor the residents’ needs are adequately being met.
- Assist Centre head to ensure 24-hour, 7-day per week on-site coverage to carry on daily operational services and needs, to respond to calls for urgent assistance from residents of the community and to respond to fire alarms, or other emergencies.
- Respond courteously and promptly to residents’ requests for assistance and maintenance, within the scope of Community’s responsibilities and Policies and Procedures.
- Submit all purchase orders and approve all invoices for expenses incurred on-site and forward them to the Accounts team regularly
- Should be on call 24/7, apart from normal business hours of 9:00 AM to 5:00PM, Monday through Saturday
- Assure 24-hour, 7-day per week on-site coverage to carry on daily operational services and needs, to respond to calls for urgent assistance from residents of the community and to respond to fire alarms, or other emergencies.

**PREFERRED SKILLS **
- Strong analytical and organizational skills.
- Excellent communication and listening skills.
- Ability to work under pressure.
- Strong computer proficiency.
- Experience with inventory management, database, or similar software is beneficial.
- 2&4 wheeler driving License is Mandatory.
- Versatile Skills Preferred - Interpersonal Skills, Writing Skills.

**EDUCATIONAL QUALIFICATION &EXPERIENCE**
- 0 - 2 years experience in Healthcare or Hospitality Industry preferred

**Salary**: ₹20,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time

Schedule:

- Day shift

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