Receptionist

The Language X is looking for a dynamic, highly organised, and motivated Administrator to play a pivotal role in supporting day-to-day operations and ensuring the smooth functioning of our services. This individual will serve as a key support staff member, handling a variety of administrative duties, managing student relations, and ensuring that processes run efficiently. The role requires strong communication skills, multitasking, problem-solving abilities, and a commitment to maintaining high standards of service.

**Key Responsibilities**:

- **Lead Qualification & Follow-up**:

- Take the initiative to call, qualify, and convert leads into enrolled students by understanding their needs and matching them with appropriate training programs.
- Act as the primary point of contact for all new leads, answering their questions about course offerings, pricing, and program schedules.
- **WhatsApp Group & Batch Management**:

- Efficiently manage multiple WhatsApp groups for students, ensuring clear communication, updates, and engagement.
- Monitor group dynamics, resolve any conflicts or issues, and ensure students are receiving the support they need.
- Handle batch management by assigning students to the appropriate classes, ensuring optimal learning environments and schedules.
- **Admissions & Payment Management**:

- Oversee the admissions process, ensuring that students complete all necessary steps from registration to payment and course commencement.
- Track due payments, follow up with students regarding pending payments, and ensure timely collection of fees.
- Process cancellations and provide assistance to students seeking refunds or changes to their courses, maintaining a professional and empathetic approach.
- **Student Support & Query Resolution**:

- Address a range of student concerns, including course content, class schedules, technical difficulties, payment issues, and general program inquiries.
- Foster positive relationships with students, creating an environment of trust and support throughout their learning journey.
- **Portal & Database Management**:

- Maintain and update student portals, ensuring all student data is accurate, up-to-date, and securely stored.
- Perform lead qualification, segmentation, and follow-up to ensure that prospective students are effectively nurtured through the enrollment funnel.
- Regularly update and maintain website links, course details, and other key data across portals and online platforms to ensure consistency and accessibility.
- **Scheduling & Coordination**:

- Manage the calendars of senior team members, scheduling meetings, consultations, and appointments efficiently and without conflict.
- Coordinate between various departments and external stakeholders, ensuring that all scheduling requirements are met and that everyone involved is informed and prepared.
- Prepare and send calendar invitations, reminders, and relevant information prior to meetings.
- **Workshop & Webinar Hosting**:

- Plan, organize, and host engaging online workshops, webinars, and training sessions for students on platforms like Zoom, ensuring that technical aspects run smoothly.
- Provide logístical support for workshops, such as preparing materials, sending invitations, and managing registration.
- Monitor participant engagement during live sessions, ensuring that the content is delivered effectively and addressing any questions or concerns that arise.
- **Data Management & Reporting**:

- Maintain organized and updated databases for student records, lead status, payments, and other key information.
- Regularly generate reports based on student performance, lead conversion rates, payment collection, and other metrics critical for business operations.
- Support senior leadership in analyzing data to identify trends, make improvements, and inform strategic decisions.
- **Administrative & Miscellaneous Tasks**:

- Assist with preparing presentations, reports, and other materials as needed.
- Support team members with various administrative tasks and projects, ensuring that all operational functions are executed efficiently.
- **Process Improvement & Documentation**:

- Actively participate in process improvement initiatives, suggesting ideas to enhance the efficiency of administrative tasks.
- Maintain detailed documentation of processes, procedures, and workflows to ensure consistency and streamline operations.
- **Collaborative Team Support**:

- Work closely with other departments, including sales, marketing, and operations, to support the company’s goals and objectives.
- Assist with other tasks and responsibilities as required by the team, demonstrating flexibility and adaptability to the needs of the organization.

**Required Skills & Qualifications**:

- **Experience**: At least 2-3 years of experience as a Personal Assistant, Administrative Assistant, or in a similar role. Experience in education or training environments is a plus.
- **Communication**: Exceptional verbal and