Operations Executive

4 days ago

Gurugram Haryana, India TBO Full time

**Role Purpose**:
**The Operations Executive - Ancillaries** will work within the Ancillaries operations function and will be responsible for handling of pre-travel queries related to ancillary bookings, including and not limited to car rental, transfer and sightseeing bookings, along with insurance transactions. This role will also involve handling of on-spot issues and post travel complaints related to bookings across all ancillary verticals.

**Key Relationships**:

- Sales & Supply - Internal
- Product Support - Internal
- Finance - Internal
- Supply Partners - External
- Clients - External

**Key Responsibilities**:
*** - Handling of pre-travel queries and issues, on-spot booking issues and post travel complaints associated with Car Rentals, Transfers, Sightseeing and Insurance bookings.
- The ability to identify key customer and supplier challenges whilst handling operational issues and report them accordingly, internally, to relevant stakeholders.
- Handling booking reconfirmations
- Identifying opportunities to scale the function and improve operational efficiency
- Stakeholder management, internal and external.

**Qualifications and Knowledge**:

- Bachelor’s / Undergraduate Degree in any field, although preference will be given to those with an educational background in Travel, Tourism and Hospitality.
- Fluent in English - Other language would serve as an added bonus. Required Experience and Skills:

- Adept at reading, understanding and interpreting data to draw actional insights.
- Comfortable with MS Office Applications.
- Though not compulsory, prior work experience in the Travel, Tourism or Hospitality sector would be ideal.
- The ability to work in a fast-paced environment and cut through silos.
- Good command over the English language and communication skills, both verbal and written.
- The ability to work under minimum supervision, a self -motivated individual.
- Flexible and can adapt to an organization’s culture with ease.
- Can collaborate successfully with multiple functions and teams to execute tasks, successfully.
- The ability to thrive in a high-pressure environment.
- Can prioritize the organization’s short and long-term goals, over individual metrics and success. A team player.
- Has the ability to identify problems but is also able to recommend solutions.
- Ownership and accountability.

**What's in it for you**:
An opportunity to help build the world’s largest travel distribution platform and grow with us

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