Virtual Customer Service Associate-chandigarh

2 weeks ago

Chandigarh, India HyreFox Consultants Full time

Compensation Fixed Range: ₹ 214000 to 257400 L.P.A.

Additional Benefits Offered Excluding the package:

- Zeta Meal Card - INR 1100/month i.e. INR 13200/- PA
- Internet Allowance - INR 1250/month i.e. INR 15000/- PA
- Health insurance benefits up to INR 5.0 Lacs
- Night Shift Allowance - INR 150/shift
- Overtime Allowance as per business requirement.
- Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)

Important/ Mandatory Note -:

- Night Shift is mandatory as the team works 24x7.
- To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
- Test is not compatible on mobile phone.
- Post receiving the link the assessment has to be completed within 24 hrs.
- It is mandatory to have excellent English and Hindi communication skill to be eligible for this voice role.

**Job Description**:
An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone, can be hired for any skill set as per the requirement and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge and Skills Required

Communication Skills:

- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills - ability to clearly understand and state the issues customers present
- Ability to concentrate - follow customers issues without distraction to resolution
- Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently

**Other Details**:

- **Keywords**:..

**Location**
Chandigarh

**Job Title**
Virtual Customer Service Associate-Chandigarh

**Experience**
0.0 yrs - 5.0 yrs

**CTC**
INR 2.14 lacs - 2.57 lacs

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