Seller Support Associate

5 days ago


Bengaluru, India Sociofy Enterprise Pvt. Ltd. Full time

Graduate in any stream with skills in operations & fulfillment. Job summary Are you customer obsessed, relentlessly focused on achieving high standards, street-smart and analytical, execution focused, hungry and passionate about e-commerce with a strong work ethic? If yes, this opportunity will appeal to you. We are looking for an eager learner, and team player as a Senior Seller Support Associate - Logistics for GlowRoad (a unit of Amazon). **About GlowRoad**: "GlowRoad is a social commerce platform that allows sellers to sell their products to end customers via resellers in over 20,000 pin codes across 2,000 locations. Resellers, who are often housewives, temporary workers, or students, help the company target Tier II and III markets. GlowRoad has been recently acquired by Amazon. We target to grow 50x in next 3 years. This is an unique opportunity to build for Bharat and be part of the rocketship." Key job responsibilities Role & Responsibilities 1) Resolving Seller/CX issues and complaints. Developing a complete understanding of the issues & TAT for the closure. 2) Managing communications between 3PL and internal teams. 3) Support ticketing Knowledge. ( Any ticketing tool ). 4) Inbound/Outbound Calls Additional experience in advance excel & Logistic knowledge.



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